German Customer Support Specialist

5 dni temu

Warszawa, Mazovia, Polska CBT Pełny etat 30 000 zł - 60 000 zł rocznie


Job Title: German Customer Support Specialist (Remote)

Location: Poland (Remote)

Job Type: Full-Time

About the Role:

Join us as a German Customer Support Specialist and be the voice for our German-speaking customers In this fully remote role, you'll help deliver top-tier support, solving customer issues and ensuring satisfaction with our products and services.

Key Responsibilities:
  • Customer Support Excellence: Handle customer inquiries in German via phone, email, and chat, delivering timely, effective solutions.
  • Problem Solving: Address product or service-related issues, providing clear and professional responses.
  • Create Positive Experiences: Handle complaints and concerns with empathy, turning challenges into solutions.
  • Product Knowledge: Stay informed on our offerings to ensure accurate information and guidance.
  • Order Management: Process returns, exchanges, and other customer requests efficiently.
  • Team Collaboration: Work with internal teams to resolve complex issues and improve customer satisfaction.
What You'll Need:
  • Fluency in German (C1/C2 level), with excellent communication skills.
  • Customer-focused attitude: Experience in customer service is a plus, but a passion for helping people is key.
  • Problem-Solving Skills: Ability to think on your feet and find creative solutions.
  • Self-Motivated: Comfortable working independently in a remote setup.
  • Tech-Savvy: Basic familiarity with digital tools, Microsoft Office, and CRM systems.
  • Reliable Internet & Quiet Workspace: A stable internet connection and a distraction-free environment.
What We Offer:
  • Fully Remote: Work from anywhere in Poland with a flexible schedule.
  • Competitive Salary & Benefits: Enjoy a great pay package with additional perks.
  • Career Growth: Opportunities to learn and advance within the company.
  • Supportive Team: Be part of a friendly, collaborative environment.
  • Ongoing Training: We'll help you grow with continuous development.
How to Apply:

Excited to join our team? Send us your resume and a cover letter telling us why you'd be a perfect fit for this role. We look forward to hearing from you


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