Remote German-speaking Customer Experience Specialist

5 dni temu

Warszawa, Mazovia, Polska CBT Pełny etat 30 000 zł - 50 000 zł rocznie


Job Title: German-speaking Customer Experience Specialist (Remote)

Location: Poland (Remote)

Job Type: Full-Time

Department: Customer Support

About the Role:

Are you passionate about helping others and fluent in German? Join us as a German-speaking Customer Experience Specialist and bring your expertise to a dynamic remote team. You'll be the first point of contact for our German-speaking customers, guiding them through their queries, offering solutions, and ensuring they have the best possible experience with our products and services.

What You'll Do:
  • Deliver Exceptional Service: Provide outstanding support to our German-speaking customers via phone, email, and chat, ensuring a seamless experience every time.
  • Solve Problems, Create Solutions: Address inquiries ranging from product details to account issues, resolving any challenges with efficiency and professionalism.
  • Go Above & Beyond: Handle customer concerns with empathy, turning challenges into positive outcomes.
  • Stay Knowledgeable: Keep up to date with product features and services so you can offer clear and accurate information to customers.
  • Manage Orders and Requests: Process orders, returns, and exchanges, ensuring customers' needs are met promptly and accurately.
  • Collaborate Across Teams: Work closely with internal teams to ensure customer requests are handled quickly and effectively.
  • Drive Continuous Improvement: Contribute ideas to streamline processes and enhance the customer journey.
What We're Looking For:
  • Fluency in German: Strong command of written and spoken German (C1/C2 level) is essential.
  • Customer-Centric Mindset: Previous customer service experience is helpful, but your passion for helping people is what matters most
  • Problem-Solving Skills: You should be resourceful, adaptable, and ready to tackle any situation with a positive attitude.
  • Communication Skills: A friendly, professional, and empathetic approach in your written and verbal communication is key.
  • Self-Driven: As this is a remote role, the ability to stay organized, manage your time well, and work independently is crucial.
  • Tech-Savvy: Familiarity with Microsoft Office and CRM systems is a plus. You should be comfortable using digital tools.
  • Reliable Home Office Setup: A reliable internet connection and a quiet, dedicated workspace are important for success in this role.
What We Offer:
  • Work from Anywhere: Fully remote position that lets you work from the comfort of your own home.
  • Competitive Compensation: Enjoy a competitive salary and benefits package.
  • Growth Opportunities: We're committed to your professional development with plenty of room for career progression.
  • Supportive Environment: Join a collaborative, friendly team that values work-life balance and mutual support.
  • Ongoing Training: Access to continuous learning and career development resources.
  • Flexibility: Enjoy flexible working hours to suit your lifestyle.
How to Apply:

Ready to make a difference? Send us your resume and cover letter telling us why you're the perfect fit for the role. We're excited to hear from you


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