SIAM Major Incident Manager

Job Title: SIAM Major Incident Manager (m/f/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Why you should join?

We're building a new global team Love new challenges, creating things from scratch, and working without micromanagement? Join us.

Dimensions:

• Environment: TE's SIAM (Service Integration and Management) team is a global function, acting as a service integrator that manages multiple internal and external service providers to ensure seamless service delivery to over 40,000 TE users in more than 50 countries, utilizing over 1,000 applications. It is part of the larger Service Management organization under Global Infrastructure Solutions. The SIAM team owns and operates key ITSM processes, namely Incident, Problem, Change, and Knowledge Management, across multiple actors, in addition to Service Level Management (SLM) and Continual Service Improvement (CSI). Team members are located in all three regions: APAC, EMEA, and AMER.

Business Unit Description TEIS GIS

TE Connectivity is offering this leadership position within the Service Integration and Management (SIAM) team to represent the SIAM Incident Management function in TEIS.

The Major Incident Manager Lead is responsible for managing and coordinating the global MIM team who's responsible for the resolution of major incidents that significantly impact business operations. The role ensures minimal disruption to services by leading a structured, rapid response aligned with ITIL 4 best practices. The individual will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations as quickly as possible and prevent recurrence through effective problem management practices.

Your ideal background:

• Major Incident Handling:

• Lead the end-to-end major incident response process, ensuring quick resolution and communication across stakeholders.

• Act as a single point of contact (SPOC) for all major incidents, driving resolution and accountability.

• Ensure adherence to agreed service level agreements (SLAs) and escalation procedures.

• Incident Coordination and Communication:

• Facilitate incident response calls with technical teams and stakeholders.

• Provide timely and clear communication to leadership, customers, and affected business units.

• Issue post-incident reports and service updates to relevant parties.

• Root Cause Analysis & Problem Management:

• Collaborate with Problem Management to conduct root cause analysis (RCA) after major incidents.

• Recommend and track corrective actions to prevent recurrence of similar issues.

• Stakeholder Management:

• Build strong relationships with key business and IT stakeholders to ensure alignment on major incident response plans.

• Provide both technical and vendor relations leadership and guidance for all stakeholders involved.

• Respond promptly to all requests from management for information and complete all assigned projects in a timely, accurate manner.

• Drive consistency in ITSM process execution across multiple actors.

• Continuous Improvement:

• Drive process improvements actively and utilize lessons learned from incidents to enhance incident response effectiveness.

• Contribute to the refinement of ITIL 4-aligned processes, including incident, problem, and change management.

• Monitoring & Reporting:

• Maintain accurate documentation of major incidents, including timeline, actions taken, and final resolutions.

• Provide performance reports and trend analysis to leadership.

• Monitor and manage the performance of the SIAM functional area.

Your ideal background:

Required:

• Strong knowledge of ITIL 4 practices, specifically incident, problem, change and knowledge management.

• Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.

• Understanding of IT infrastructure components (networks, servers, applications, cloud environments).

• Ability to interpret monitoring and alerting data to support troubleshooting efforts.

• Excellent verbal and written communication and interpersonal skills to engage technical and non-technical stakeholders.

• Ability to interface with all levels of people – customers, support personnel, management – effectively and efficiently.

• Strong meeting facilitation skills

• Strong problem-solving and analytical abilities under high-pressure situations.

• Leadership skills to guide diverse technical teams toward resolution.

• Conflict resolution and negotiation skills to manage competing priorities.

• Ability to remain calm and composed in crisis situations.

• 3-5 years of relevant experience in Operational/Service Management/ SIAM

Desired:

• Strong attention to detail and organizational skills.

• Ability to work in a fast-paced, 24/7 operational environment.

• Experience with Agile and DevOps environments is a plus.

• Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred.

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Competencies

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Our Commitment to Transparent Hiring:

We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co-financing
• Performance-based bonus plans

Great hiring starts with honesty, and we mean it.

Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.

At TE, we believe transparency isn't a checkbox – it's part of your experience with us.

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come only from actual email addresses ending in If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

KRAKOW, _

Poland

Posting City: KRAKOW

Job Country: Poland

Travel Required: Less than 10%

Requisition ID: 145420

Workplace Type:

External Careers Page: Information Technology