SIAM Major Continuous Service Improvement Analyst

Job Title: SIAM Major Continuous Service Improvement Analyst (m/f/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Why you should join?

We're building a new global team Love new challenges, creating things from scratch, and working without micromanagement?Join us.

Dimensions:

• Environment: TE's SIAM (Service Integration and Management) team is a global function, acting as a service integrator that manages multiple internal and external service providers to ensure seamless service delivery to over 40,000 TE users in more than 50 countries, utilizing over 1,000 applications. It is part of the larger Service Management organization under Global Infrastructure Solutions. The SIAM team owns and operates key ITSM processes, namely Incident, Problem, Change, and Knowledge Management, across multiple actors, in addition to Service Level Management (SLM) and Continual Service Improvement (CSI). Team members are located in all three regions: APAC, EMEA, and AMER.

Business Unit Description TEIS GIS

TE Connectivity is offering this leadership position within the Service Integration and Management (SIAM) team to represent the SIAM function's Continuous Service Improvement analyst in TEIS.

The SIAM Continuous Service Improvement Analyst is responsible for identifying, planning, and implementing improvements to the SIAM processes. This role ensures that IT services continually align with business needs and deliver value. The individual will work closely with cross-functional teams, and stakeholders to improve our SIAM functional processes.

Your main tasks:

Primary Responsibilities:

• Proactively analyze and improve processes: Evaluate current IT service management processes to identify areas for improvement and enhancement.
• Develop and implement CSI Initiatives: Create and execute plans to improve service quality, efficiency, and effectiveness.
• Monitor Performance Metrics: Define, measure, and analyze key performance indicators (KPIs) to track improvements.
• Facilitate Workshops and Training: Conduct workshops and training sessions to promote continuous improvement methodologies.
• Collaborate with Stakeholders: Work with various teams and stakeholders to gather requirements and ensure alignment with business objectives.
• Report and Document: Prepare detailed reports and documentation on improvement activities and outcomes.
• Support Continuous Improvement

Your ideal background:

Required:

• Analytical Skills: Strong analytical and problem-solving skills.
• Communication Skills: Excellent verbal and written communication skills.
• Project Management: Basic project management skills.

• Technical Proficiency: Familiarity with IT service management tools (e.g., ServiceNow, BMC Remedy).

• Excellent communication and interpersonal skills to engage technical and non-technical stakeholders.

• Strong problem-solving and analytical abilities.
• Leadership skills to guide diverse teams toward resolution.
• 3-5 years of experience an Operational/Service Management/ SIAM/Continuous Improvement

Desired:

• Strong attention to detail and organizational skills.
• Ability to work in a global and complex environment.
• Experience with Agile and DevOps environments is a plus.
• Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred.

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Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Our Commitment to Transparent Hiring:

We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co-financing
• Performance-based bonus plans

Great hiring starts with honesty, and we mean it.

Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.

At TE, we believe transparency isn't a checkbox – it's part of your experience with us.

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come only from actual email addresses ending in If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

KRAKOW, _

Poland

Posting City: KRAKOW

Job Country: Poland

Travel Required: Less than 10%

Requisition ID: 145422

Workplace Type:

External Careers Page: Information Technology