Billing Supervisor

Purpose of the team

The Billing team operates in a fast-paced and collaborative environment where precision and attention to detail are key. As part of this team, you'll be responsible for ensuring the timely and accurate generation of invoices, working closely with other departments to uphold the company's financial integrity. This is both challenging and rewarding, offering opportunities to streamline processes and solve complex billing issues. You will be surrounded by professionals from diverse backgrounds, all bringing their expertise to the table, which fosters a strong sense of teamwork and knowledge-sharing.

Purpose of the role

A Billing Supervisor oversees a team of billers, ensuring that invoices are processed and delivered on time. The Supervisor monitors team performance, provides coaching and training and ensures compliance with company policies and legal regulations. The Supervisor also collaborates with other departments, provides support to business partners, and ensures employee satisfaction and development. By implementing process improvements and addressing escalations, the Supervisor plays a crucial role in maintaining the efficiency and effectiveness of the accounts receivable function. 

• Manage employees within the Billing team
   
• Review customer contracts to ensure accurate and compliant invoicing
   
• Generate and distribute customer invoices accurately and on time, in accordance with contract terms and billing requirements
   
• Prepare and process billing adjustments for various business products
   
• Collaborate with business units, sales representatives, and other finance departments to resolve billing-related inquiries and disputes
   
• Handle customer inquiries and provide accurate information
   
• Oversee team operations and monitor overall work performance
   
• Review existing processes with a focus on standardization
   
• Recommend process improvements to enhance operational effectiveness
   
• Support collection efforts and work with third-party collection systems (e.g., Ariba, Coupa)
   
• Support the team leader with ad hoc activities
   
• Serve as the first point of escalation for accountants
   
• Monitor team member knowledge, identify gaps, and provide guidance to close them
   
• Analyze data to identify and resolve complex problems
   
• Apply critical thinking and sound judgment to make informed decisions
   
• Work effectively in a fast-paced, professional environment
   
• Value and support a diverse and inclusive work environment
   
• Perform month-end activities
   
• Complete all responsibilities outlined in the annual Performance Plan
   
• Complete special projects and other duties as assigned
   
• Work collaboratively with auditors.

• 5 + years of relevant OTC experience in finance area
   
• Leadership or coordinator experience a plus, not required
   
• Supervise and manage a team of approximately 8-10
   
• Process improvements and standardization in finance
   
• English C1+
   
• Must be excellent in MS Outlook, Word and Excel (including pivot tables / v-lookup's)
   
• Bachelor's degree: Accounting/Business/Finance preferred
   
• Excellent attention to detail
   
• Works well in a team environment
   
• Analytical thinking and attention to details
   
• Willingness to work in a hybrid model as a full-time employee in Cracow city center based office
   
• Oracle experience a plus

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