Customer Support

1 tydzień temu

Kraków, Lesser Poland Revvity Pełny etat 20 000 zł - 40 000 zł rocznie

Why Revvity?
Are you ready to be part of the team effort which helps improve the lives of millions of people and create a healthier world? When you work at Revvity, that's exactly what you'll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we're a unique team of 12,000+ global colleagues who come to work every day knowing we're making a difference. Through innovation, collaboration, and belief in our mission, we strive to create an inspiring culture for our employees , so they can be their best and, together, create a better tomorrow.

Position Summary:
As a key member of our finance team, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client's overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Please note, it an evening shift
(8.5h between 3:00 pm and 12:00 am)
Responsibilities:

  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details,
  • Able to manage difficult customer issues while working in a fast-paced environment,
  • Facilitate collections of Accounts Receivable via phone or email,
  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts,
  • Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills,
  • Assists in other areas of the Finance department as requested,
  • Process collection calls on overdue receivables.
  • Meeting personal targets set by supervisor.

Requirements:

  • 1-3 years of customer service or collections experience,
  • Fluent in English (C1 level)
  • Excellent communication skills, both verbal and written,
  • Organizational, negotiation, and problem-solving skills,
  • Understanding of consumer collection policies and practices is preferred,
  • Strong knowledge and use of Microsoft Excel, Word and Outlook,
  • Ability to succeed in a fast-paced environment, with changing priorities and deadlines,
  • Able to handle difficult customer issues, and propose the best solutions,
  • Evening working hours: (8.5h between 3:00 pm and 12:00 am)

We offer:

  • Private healthcare including dental care – MEDICOVER,
  • Life and long-term disability insurance – GENERALI,
  • Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,
  • Home Office,
  • Allowance for working from home,
  • Possibility to borrow a screen, a chair, and other IT devices from the office,
  • Tuition reimbursement,
  • Referral awards,
  • Internal career development opportunities in multiple business areas,
  • Modern office facility including parking lot,
  • Bike ride subsidy,
  • CSR & sports activities,
  • Relaxation, gaming, and nursery room,
  • and up to 4 additional days of vacation.

If you are seeking a meaningful, impactful, and stimulating career, look no further and apply

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