Customer Support Engineer

6 dni temu

Kraków, Lesser Poland Experis Poland Pełny etat

Location:
 Hybrid work (2 days per week from the Client's office in Kraków)

Salary:
10 000 – PLN gross/month (Employment Contract only – UoP)

Key Responsibilities

  • Provide remote technical support for CX tools, resolving issues of moderate to high complexity.
  • Act as a technical specialist supporting global customers.
  • Collaborate with development and internal teams to address tool-related challenges.
  • Manage incoming support cases and maintain accurate records in the CRM, including troubleshooting steps and customer interactions.

Requirements
Must Have Qualifications:

  1. Proven experience working with AI technologies.
  2. Strong customer support background with excellent troubleshooting skills.
  3. Solid Unix/Linux system administration experience.
  4. Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.
  5. Experience with VMware setup, configuration, and troubleshooting.
  6. Hands-on experience with Kubernetes and Docker.
  7. Familiarity with database solutions such as MySQL, Elasticsearch, DynamoDB.
  8. Experience with AWS and APIs (SOAP/REST).
  9. Exposure to monitoring and data collection platforms.
  10. Experience working with CRM tools.

Nice to Have Qualifications:

  1. Highly organized, self-driven, and adaptable.
  2. Strong analytical and problem-solving skills.
  3. Ability to lead troubleshooting efforts and resolve customer issues independently.
  4. Capable of identifying root causes and delivering long-term solutions.

Offer

  • Multisport Card
  • Life insurance
  • Private healthcare
  • PowerYou platform

Company description
Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

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