Intern - IT Operations

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.

There are over 450 of us in our Krakow business centre, where we highly specialize in finance, supply chain, accounting, controlling and regulatory. We're always looking for new talent to join our team. When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Right now, we are looking for Intern - IT Operations

What you will do:

• Under direct supervision and responsible for providing IT support to end-users
• Use basic analysis techniques to troubleshoot and resolve incidents as well as assist in performing root cause analysis on problems
• Using remote control software, you will provide onsite and cross-border support in the PL and across the (EU).
• Conduct regular interaction with IT users, using basic customer service skills and communication skills
• Work collaboratively with project team members and other support functions on activities related to IT
• Liaise with partners and vendors on IT-related user support
• Confirm with ITIL processes and ensure that all incidents are addressed efficiently, and proper system logging is maintained
• Perform basic incident and problem analysis as required to resolve incidents and requests
• Perform hardware and software change requests as assigned
• Perform implementation support as required
• Attend end-user meetings as requested to provide local support to users
• Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
• Install and maintain local infrastructure as required

What's in it For You:

• Competitive Compensation: Attractive salary and benefits package (lunch subsidy, sport bonus, holiday bonus etc.).
• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 50% from the office and 50% from home)
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committee for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts' trainings, soft skills and LinkedIn learning.
• Social events such as family events and charity auctions.
• Comfortable working environment (Library, relaxation area, casual dress code).
• Parking space for cars and bikes.
• Opportunity for learning by doing and gaining multidisciplinary experience

What You Will Need:

• Foundation knowledge of IT Hardware and Software
• Customer service skills
• Basic troubleshooting and problem analysis
• Good oral and written communications in English
• Willing to follow instructions and procedures
• Team oriented
• Familiarity with desktop applications, including the following: MS O365, Windows 10/11, Mobile Phone Support (Android & iOS), Remote Software like Bomgar, ITIL processes and ticketing systems, Local client configurations including, MS Intune, VPN, remote/wireless access connectivity configuration and maintenance

We are committed to fair equal and diverse treatment of associates and applicants, furthering the principles of Equal Opportunity Employment.

Apply today and join one of the most ethical companies with over a hundred years of history.

Join Ecolab and help us protect what's vital.