Welcome Center Agent with Spanish and English
2 tygodni temu
Movate,
an integral part of a prominent global information and communication technology company, attributes its success to the invaluable contributions of our dedicated team. Embracing the ethos of '
SMALLPORATION
', we invite you to become a vital part of our dynamic team
"We don't just offer jobs; we provide careers."
We are looking for
Welcome Center Agent with Spanish and English
to join our Team.
ABOUT THE ROLE
- Provide support to individual customers via email, phone, and chat.
- Create new accounts / add new users to existing accounts and update the necessary changes in the database.
- Understand customer issues and address them effectively.
- Ensure customer satisfaction with the service provided.
REQUIRED SKILLS
- 6 months in customer support
- Fluent Spanish/German and English
- Strong written and verbal communication skills
- Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
- Ability to convey a positive and professional image to customers and employees
- Experience effectively deescalating customer concerns and handling objections
- Ability to maintain composure in high pressure situations
- Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures
OUR PERKS
- Sharing the costs of sports activities
- Private medical care
- Life insurance
- Remote work opportunities
- No dress code
- Extra leave
Matches your DNA? Do not hesitate and apply
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Wrocław, Województwo dolnośląskie, Polska Movate Pełny etatMovate, an integral part of a prominent global information and communication technology company, attributes its success to the invaluable contributions of our dedicated team. Embracing the ethos of 'SMALLPORATION', we invite you to become a vital part of our dynamic team"We don't just offer jobs; we provide careers."We are looking for Welcome Center Agent...
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