Shareholder Services Manager, Investment Management, Assistant Vice President

The European Shareholder Services team, within the Investment Operations division, is responsible for administering client instructions related to subscription and redemption activities for portfolios managed globally by State Street Investment Management. The team ensures the accurate verification, timely processing, and effective communication of these instructions to the State Street Investment Management Portfolio Management team.

The incumbent will provide leadership to team members in the Krakow European Shareholder Services team, ensuring operational excellence, robust risk management, and adherence to regulatory and internal standards. This Assistant Vice President role encompasses strategic planning, process oversight, and people leadership, while fostering a culture of continuous improvement and accountability.

• Strategic Leadership: Contribute to the development of the team's strategic objectives and support the design and implementation of a multi-site operating model.
• Transition Management: Oversee the migration of activities from other locations, ensuring risk mitigation and uninterrupted service delivery.
• Operational Oversight: Monitor and manage daily processes and controls to ensure timely and accurate operational support. Intervene directly when necessary to maintain service continuity.
• People Management: Provide coaching, facilitate professional development, and conduct performance appraisals. Lead recruitment efforts and maintain high levels of team engagement and performance.
• Risk and Compliance: Assume responsibility for operational risk management within the team, ensuring that all procedures remain current and effective. Identify and implement additional risk mitigation measures as required.
• Continuous Improvement: Encourage constructive feedback and critical evaluation of processes. Drive initiatives aimed at enhancing efficiency and operational resilience.
• Stakeholder Engagement: Establish and maintain effective professional relationships with internal business lines, corporate functions, and external stakeholders. Represent the team in internal and external forums as required.
• Knowledge Sharing: Promote best practices across locations through regular engagement with peers and participation in governance forums.

• Demonstrated experience in leading teams and managing organizational change.
• Strong analytical and problem-solving skills, coupled with exceptional attention to detail.
• Articulate and confident in communication, with the ability to influence stakeholders at all organizational levels.
• Adept at working both independently and collaboratively in a deadline-driven environment, demonstrating accountability and sound judgment.

• Bachelor's degree (or equivalent), preferably in finance or a related analytical discipline.
• Demonstrated proficiency in English; knowledge of additional European languages is considered advantageous.
• A minimum of seven years of relevant industry experience within Investment Operations, Transfer Agency or Operations.

About State Street IM

At State Street Investment Management, we draw from our global scale and market-tested expertise to create original solutions and better 
outcomes for our clients and the world's investors. The team you will be joining is, one of the biggest asset managers in the world, that 
provides services to the world's institutions, financial professionals, and individual investors. Every day, our people create investment 
solutions that help investors save for their futures, advisors take care of their clients, universities fund their endowments, and government 
secure people's retirements.
Join us if you want to make your mark in global asset management and make an impact on the world's investors.

What we do. State Street is one of the largest custodian banks, asset managers and asset 
intelligence companies in the world. From technology to product innovation, we're making our mark 
on the financial services industry. For more than two centuries, we've been helping our clients 
safeguard and steward the investments of millions of people. We provide investment servicing, data 
& analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages 
are competitive and comprehensive. Details vary by location, but you may expect generous medical 
care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs 
to help you match your needs. And our wealth of development programs and educational support will 
help you reach your full potential.
Equal Opportunity Employe. As an Equal Opportunity Employer, we consider all qualified applicants 
for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, 
disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, 
marital status, domestic partnership or civil union status, familial status, military and veteran status, 
and other characteristics protected by applicable law. 
State Street is an equal opportunity and affirmative action employer.
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Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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