IT Service Manager

About the role

As part of Global Service Management tower, we design and deliver comprehensive approach to managing IT services and processes across an entire organization on a global scale. This includes the establishment of standardized processes and practices to ensure consistent service delivery, regardless of location.

The IT Service Manager will play a crucial role in the IT Service Description Management area, ensuring adherence to standards and compliance with regulatory and internal regulations regarding the content of Service Description documents.

How you will get the job done

• improving the Service Description Management processes
• consulting and supporting Product Owners and Service Receivers regarding Service Description documents and contents
• managing the Service Description change process, ensuring timely communication of changes to Service Receivers
• ensuring the accuracy and up-to-date status of both Service Descriptions and the Service Description Catalogue
• organizing and overseeing annual update cycles for Service Description documents

Skills and experience you will need

• fluent spoken and written English
• bachelor's degree in Information Technology, Computer Science, or a related field
• proven experience as an IT Service Manager or in a similar role
• strong knowledge of ITIL and COBIT frameworks and service management best practices
• excellent leadership and team management skills
• strong analytical and problem-solving abilities
• exceptional communication and interpersonal skills

What we offer

Let's be healthy
– medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced
– work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won't be easy.

Let's be smart
– we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible
– each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun
– company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered

Let's be diverse
– every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.