Control Manager

This is an exciting opportunity to join the Third Parties Oversight team to assist the Commercial and Investment Bank leadership team to measure, monitor and manage the risks associated with them. Third Parties / Outsourcing  can be external or internal, with a framework provided by Global Supplier Services. This role will work with a virtual team of Control Managers across Commercial and Investment Bank sub-Lines of Businesses and functions, and report into an Outsourcing Control Manager Lead. This role sits within the Commercial and Investment Bank Central Control Office. While the role will be focused on Third Parties Oversight, the Controls Management team is fungible and collaborates closely to cover a full range of Commercial and Investment Bank topics. The team interacts with multiple lines of business and corporate functions and the individual needs to be able to partner effectively with senior executives of the business. 
 

As an Associate Control Manager in Third Parties Oversight team, you will be establishing very strong relationships across Commercial and Investment Bank and develop a deep understanding of the business, its control challenges, the architecture and products. You should be interested in working in a fast-paced and dynamic environment, participating in key initiatives and becoming involved in a diverse set of issues that will have a direct impact on the organization.

Job responsibilities:

• Guide and lead the virtual team, ensuring they have strong awareness of Third Party Oversight/Inter-Affiliate Oversight related processes and responsibilities
• Act as an escalation and conduit between Central Third Party Oversight, Control Managers and Delivery Managers / Executive Sponsors
• Help develop and implement an effective, sustainable operational risk assessment model of suppliers (including but not limited to inter-relationships between Compass, 4Site and CORE)
• Enhance current Control Committee / Forums supplier risk reporting and mitigation, through improved awareness and escalation, and critical assessment of metrics reported.
• Create and manage project plans, scorecards and action item/issue list
• Create and produce metrics and status reports reflecting performance of the GSS framework
• Partner and manage relationship with Business and Operations Control Managers and Regional Control Officers within Commercial and Investment Bank to ensure progress
• Provide on-going communication to key stakeholders and channels of escalation as required. 
   

Required qualifications, capabilities, and skills:

• Self-starter who is able to work in a fast paced, results driven environment
• Excellent communications skills as the role will have global exposure, accountability and responsibility.
• Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda
• Demonstrated effective problem solving and decision-making skills. The candidate must be able to identify issues, seek solutions and gain consensus regarding outcome.
• Ability to demonstrate personal initiative, ownership and accountability
• Flexibility and capability of engaging across diverse functions, locations and businesses
• Good organizational skills - manages & prioritizes multiple tasks across different time horizons within deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Visio)
   

Preferred qualifications, capabilities, and skills:

• Experience of risk assessment or operational control management 
• Third Party or Inter-Affiliate oversight experience 
• Knowledge of products and services associated with CIB line of businesses
• Data visualisation and summation experience (Alteryx, Tableau)
• Experience of supporting internal workflow tools (e.g. PEGA or Service Now).