Senior Talent Management Specialist

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.

Your Opportunity, Your Team

The Talent Management & Learning (TM&L) Specialist plays a key role in driving global Learning, Talent, and Performance processes across QVC Group markets. Operating in a complex, international environment, supports core TM&L programs, ensures high-quality data and compliance, partners with global stakeholders, and leads improvements that elevate the team member and stakeholder experience.

This role combines process ownership, stakeholder management, Learning Management System support, along with analytical and continuous improvement skills to support performance cycles, leadership development initiatives, and learning operations.

Where You'll Work

This role is hybrid and will require you to be onsite from 3 to 5 times per month in our office on Wielicka 30 in Kraków (onsite days are predetermined and standard across the company)

What You'll Do

Learning & Development Program Delivery

• Own coordination and support of selected local and global learning programs, ensuring timelines, content, communication, and learner engagement are effectively managed

• Administrate LMS (LearningLab): create and maintain learning plans, curricula, events, sessions, and groups, and manage enrollments and content uploads

• Lead problem-solving for LMS issues, ensuring a consistent learner experience and providing expert support to markets

• Support logistics for training delivery, e.g, pre-work distribution, attendance tracking, and reporting

• Partner with L&D COE and market representative to ensure effective execution of compliance, DE&I, and mandatory learning initiatives

• Manage and resolve ServiceNow tickets connected to LMS (LearningLab) and performance processes, including troubleshooting, guiding employees and managers, and identifying recurring issues for continuous improvement.

Talent & Performance Management Support

• Support key annual Talent Management cycles:
  Performance & Development Reviews (Getting to Great), Talent Reviews, Succession Planning

• Prepare, validate, and interpret reports and dashboards to support leaders in decision-making

• Guide managers and stakeholders on timelines, system steps, and best practices

• Participate in data quality checks, scenario preparation, and insights generation for Talent Management cycles

• Ensure accurate system setup and timely updates across Workday, LearningLab, and reporting tools.

Stakeholder Collaboration and Continuous Improvement

• Act as a subject matter expert for LearningLab and TM processes for assigned programs or projects

• Work closely with global COE teams and HR stakeholders to proactively align expectations, timelines, and deliverables.

• Communicate clearly and proactively on progress, risks, system considerations, and solutions.

• Lead CI initiatives by applying structured problem-solving and deliver solutions that improve efficiency, accuracy, compliance, and the overall stakeholder experience across Learning and TM processes.

What You'll Bring

• Hands-on experience with LMS platforms (LearningLab preferred) and HR systems (Workday strongly preferred)

• Experience working in global, matrixed organizations and handling cross-market processes

• Strong analytical skills: ability to analyze and interpret data, generate insights, and prepare reports for leadership

• Experience with Excel and willingness to use advanced functions (pivot tables, formulas, data manipulation)

• Experience with Case Management systems (e.g., ServiceNow) and managing employee learning queries would be an asset.

• Excellent communication skills with the ability to influence stakeholders and explain complex processes simply

• Strong customer and service orientation with a proactive and solution-focused approach

• Ability to manage multiple priorities, meet deadlines, and maintain close attention to detail

• Demonstrated ability to lead or contribute to Continuous Improvement initiatives

• Strong ownership, accountability, and resilience when managing global cycles or escalations

• Curious, growth-oriented mindset with the ability to quickly learn new systems and processes.

What we offer:

• Hybrid work model combining office & remote work

• Private medical care

• Life Insurance

• Access to the MyBenefit platform (Multisport included)

• Eye-care reimbursement

• Company performance-related bonus

• Referral program with a financial bonus

• 1 day extra of annual leave for company-driven initiatives

• Mental health support line for you and your relatives

• Attractively located office with free parking space for employees

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem:

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.