Collections Analyst

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team.

***This role is open to candidates currently residing in Poland***

The Collections Analyst is responsible for the collections of billed revenue with the ability to meet monthly collections targets and weekly cash targets. The role will be key to our success in delivering world class customer service to both internal and external customers.

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

• Manage remedy tickets for collections team and resolve them in a timely and accurate manner
• Meet stated financial goals and objectives monthly
• Ensure internal control and financial integrity is always maintained
• Work collaboratively with the sales team to resolve client billing issues whilst delivering our White Glove Customer Service
• Manage customers assigned to the dunning process and address all issues raised in a timely manner
• Conduct calls and follow up emails on assigned accounts
• Responsible for timely follow-up and regular updates to accounts receivable collections notes
• Complete and deliver any other tasks that may be assigned

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years handling B2B collections in a low dollar high volume environment
• Salesforce and NetSuite exposure is a plus
• Ability to read and understand contracts is a plus
• Proficient with Microsoft Office Suite or related software
• Ability to work a mid-shift schedule: 7:00 – 16:00 Central Standard Time
• Excellent verbal and written communication skills in English
• Excellent interpersonal and customer service skills
• Must have strong attention to detail and an eye for accuracy
• Self-disciplined and capable of identifying and completing critical tasks to a deadline
• Excellent time management skills with a proven ability to meet deadlines

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful

All are welcome here and we invite you to join our team if you are ready to help us continue that growth

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