Customer Care Representative

Would you like to be part of a global, diverse and motivated Customer Care team? Are you a proactive person with great communicative skills and attention to details approach? Do you have first experience in customer service, working in a dynamic, international environment? Then you might be our new colleague at Hempel.

As a Customer Care Representative you will be providing the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.

In this role you will need to:

• End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing

• End-to-end return order management

• Outbound and inbound customer communication 

• Support and/or drive resolution of non-technical customer complaints

• Support customer data management

• Frequent interaction with the commercial organization on orders

Qualifications and skills:

• Bachelor or master's degree

• Strong analytical and problem-solving skills

• Min. 1 year experience in Customer Service or in the similar role is preferred

• Good English language skills – oral and written

• Good knowledge of other languages (Scandinavian, German, or other European languages) would be a strong plus

• Proficiency in using Microsoft Office (Word, Power Point, Excel) 

• Technical background would be an advantage

• Highly motivated and proactive

• Well-organized and detail-oriented person

• Friendly and open-minded team-player, able to work with limited supervision

• Good ability to work under time pressure

Our offer:

• Amazing opportunity to work closely with colleagues locally and internationally 

• Competitive salary with annual bonus 

• Private health care package (fully financed by company) 

• Group insurance  

• Benefits cafeteria with Multisport card co-financed

• Access to Hempel Academy learning platform

• Extra paid long holidays 

• Hybrid work-model/flexible working hours

Application and further information 

To apply for this position, please submit your English CV.

More about Hempel

At Hempel, you are invited to join a team of dedicated individuals and become part of a global community with 7,500 colleagues around the world. 

We are committed to promoting a workplace that values unique backgrounds, perspectives, and talents. Creating an inclusive environment where each employee can bring their authentic selves to work is crucial for our success in shaping a brighter future with sustainable coating solutions. 

We recognize that our journey must be persistent. We are dedicated to continually developing and improving our efforts and have a variety of programs and initiatives such as a global 16 weeks paid parental leave policy from day one, Inclusive Leadership Training, a Diversity, Equity, and Inclusion Council, an internal Women's Network, and mandatory Anti-Harassment Training. This is not a complete list, but essential in ensuring that every employee feels the responsibility of protecting our inclusive culture by treating each other with respect. 

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.