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Technical Support Engineer – Poland
2 tygodni temu
What are you going to do?
Are you driven by solving complex technical challenges and working closely with people? At Nedap Security we are looking for a Technical Support Engineer to strengthen our team and support our growing presence in Poland and the Eastern European region.
Responsibilities
Your responsibilities
- Collaborate with business partners and end customers to resolve technical issues;
- Provide expert guidance during pre-sales activities;
- Help partners become more self-sufficient through training and on-site support;
- Deepen your knowledge of our access control solutions and test new functionalities;
- Contribute to clear, high-quality product documentation;
- Combine technical depth with customer interaction and influence product and market development;
- Benefit from opportunities if you have ambition in solution consulting—this is considered a strong advantage.
Your team
You will be part of our Polish team based in Warsaw, working closely with local colleagues to strengthen Nedap's presence in Poland and the Eastern European region. At the same time, you will be an integral member of the international Technical Support Centre, collaborating with team members located at our headquarters in the Netherlands and across various locations worldwide.
Our culture is open, collaborative, and built on trust. We value independence, personal responsibility, and proactive communication. With a flat organizational structure, we offer considerable freedom in how you organize your work- and plenty of opportunities to make meaningful impact.
Our offer
- A dynamic, goal-oriented team within an international and innovative company;
- The opportunity to influence business developments with your ideas and expertise;
- A positive and inspiring working environment built on collaboration and knowledge sharing;
- A company car for both business and private use;
- A compensation package aligned with role expectations and experience.
Required
Required experience and skills
For this role, strong technical expertise is essential, but equally important are your interpersonal skills. You enjoy solving problems, supporting customers, and working collaboratively with colleagues. You bring a professional attitude, proactive mindset, and the ability to work independently.
You should bring:
- Minimum 2–3 years of experience in technical support and/or pre-sales, preferably in the security industry;
- Strong technical understanding of networks (TCP/IP, DNS, firewalls, routers, ports), IT infrastructures, databases, integrations, software, and hardware;
- Experience with access control or security systems is a strong advantage;
- Fluency in Polish and English (spoken and written);
- Customer-oriented mindset and excellent communication skills;
- Ability to present technical topics clearly and confidently;
- Structured and organized working style;
- Hands-on mentality and resilience under pressure;
- Relevant technical bachelor's degree;
- Interest or ambition in solution consulting will be viewed positively.
Personal Attributes
- You listen actively and communicate clearly and thoughtfully;
- You identify opportunities to improve processes and proactively support partners and customers;
- You maintain an overview of complex technical topics and drive troubleshooting to resolution;
- You present yourself professionally to clients and colleagues;
- You are willing to travel domestically and internationally to support partners and customers.
