Product Support Specialist

5 godzin temu

Kraków, Lesser Poland Autodesk Pełny etat

Job Requisition ID #
25WD92688

Position Overview
We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or similar software? Then, we would love to hear from you

The workplace type for this role is hybrid, presence in the office is required based on our needs.

Reporting to a Technical Support Manager, you will be part of a team of technical support specialists. Your will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting your findings for our Knowledge Base. When needed, you will support our product development teams with information required for product improvement.

To best meet the customer needs you will use your excellent German skills but also English or other languages that you are familiar with.

What we have to offer: awesome products, trustful and sustainable relationships with our customers, a fantastic compensation package, training and great opportunities to support your career growth. All of this while you will work for a market-leading, global software company that helps create the future

Responsibilities

  • Assist Autodesk customers on a variety of issues and questions
  • Document problems and solutions in short and clear articles for our knowledgebase
  • Research, verify, and document product issues
  • Manage customer expectations by providing updates on progress

Minimum Qualifications

  • Advanced/Native level of German or French is mandatory
  • Excellent written and spoken English
  • Experience using building design software (preferably Autodesk software)
  • Experience in the Architecture Engineering and Construction industry
  • Passion for helping people
  • Appetite for solving problems
  • Familiarity with Autodesk Revit or BIM 360 or Autodesk Construction Cloud products

*Learn More
About Autodesk*
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

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