Product Support Specialist

2 tygodni temu

Kraków, Lesser Poland Autodesk Pełny etat

Job Requisition ID #
25WD92688

Position Overview
We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or similar software? Then, we would love to hear from you

The workplace type for this role is hybrid, presence in the office is required based on our needs.

Reporting to a Technical Support Manager, you will be part of a team of technical support specialists. Your will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting your findings for our Knowledge Base. When needed, you will support our product development teams with information required for product improvement.

To best meet the customer needs you will use your excellent German skills but also English or other languages that you are familiar with.

What we have to offer: awesome products, trustful and sustainable relationships with our customers, a fantastic compensation package, training and great opportunities to support your career growth. All of this while you will work for a market-leading, global software company that helps create the future

Responsibilities

  • Assist Autodesk customers on a variety of issues and questions
  • Document problems and solutions in short and clear articles for our knowledgebase
  • Research, verify, and document product issues
  • Manage customer expectations by providing updates on progress

Minimum Qualifications

  • Advanced/Native level of German or French is mandatory
  • Excellent written and spoken English
  • Experience using building design software (preferably Autodesk software)
  • Experience in the Architecture Engineering and Construction industry
  • Passion for helping people
  • Appetite for solving problems
  • Familiarity with Autodesk Revit or BIM 360 or Autodesk Construction Cloud products

*Learn More
About Autodesk*
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

  • Junior Product Support Specialist

    7 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build...

  • Junior Product Support Specialist

    7 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman & Co Pełny etat

    At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to...

  • Senior Product Support Specialist

    7 dni temu

    Kraków, Lesser Poland Cornerstone OnDemand Pełny etat

    We're looking for a*Senior Product Support SpecialistThis role isHybrid, Krakow Office*The Senior Product Support Specialist is a valued member of a collaborative team delivering world-class support for Cornerstone's global customers. You are motivated to solve problems, communicate clearly, and deliver outstanding customer experiences. This role provides...

  • Product Support Senior Specialist

    2 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman & Co Pełny etat

    At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to...

  • RTR Product Specialist

    2 tygodni temu

    Kraków, Lesser Poland The HEINEKEN Company Pełny etat

    As GPM Product Specialist, you will be part of the Global Process Management (GPM) team and part of the respective cross-stream finance product team. As GPM, we are providing support to our sites all over the world for DBB, BASE and the finance products. You will be part of the (steam) team, contributing to the E2E process, working together with Process...

  • Product Security Specialist

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Pełny etat

    Location:Krakow, Lesser Poland, PolandJob ID: R0096795Date Posted: Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):IT, Telecom & InternetJob Schedule: Full timeRemote:NoJob Description:The opportunityHitachi Energy, is looking for a highly motivated Product Security Specialist, to be responsible to Establish an Enterprise Approach...

  • Product Security Specialist

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Energy Pełny etat

    The opportunityHitachi Energy, is looking for a highly motivated Product Security Specialist, to be responsible to Establish an Enterprise Approach to Product Risk Management. We are an energy technology company with engineers, digital pioneers, creators, and innovators at our core. We do more than keep the lights on, our purpose is to inspire sustainable...

  • Product Security Specialist

    2 dni temu

    Kraków, Lesser Poland Hitachi Pełny etat

    Location:Krakow, Lesser Poland, PolandJob ID: R0096795Date Posted: Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):IT, Telecom & InternetJob Schedule: Full timeRemote:NoJob Description:The opportunityHitachi Energy, is looking for a highly motivated Product Security Specialist, to be responsible to Establish an Enterprise Approach...

  • Product & Packaging Development Specialist

    7 dni temu

    Kraków, Lesser Poland ARCHE Consulting Pełny etat

    About the role:We are seeking a detail-oriented and proactiveProduct & Packaging Innovation Project Specialistto manage project workflows for packaging artwork, product development, and innovation initiatives. You will coordinate multiple projects simultaneously, ensuring that all deliverables, milestones, and approvals are executed efficiently and on...

  • Product Support Engineer

    3 dni temu

    Kraków, Lesser Poland cyberu Pełny etat 79 200 zł - 126 700 zł

    We're looking for a Product Support Engineer This role is Hybrid, Krakow OfficeThe Product Support Engineer provides frontline technical and functional support for Cornerstone's solutions. You'll combine problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels.You are energized by...