Product Support Senior Specialist

At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as Senior Product Support Specialist

As a Senior Product Support Specialist you will work both independently and as part of project team. You will be providing technical support to the department by working with department staff and systems personnel in the analysis, design and support of proposed and existing Administration applications. You will be assisting in the implementation of new applications and participating along to complete until and user testing, user training and documentation of changes in operational procedures, as well as assisting in execution of automation projects and support BPO management function.

Key responsibilities include:

• Supporting existing user applications including but not limited to Unity and Alteryx.
• Providing Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms.
• Assisting in ad hoc projects such as annual attestations, risk reviews, workflow analysis.
• Participating in analyzing and designing automated solutions to business problems.
• Assisting in the coordination and execution of User Acceptance Testing and implementation.
• Support change process through aggressive regression testing and deployment of wellness checks for system upgrades and developments.

Qualifications & Skills:

• Bachelor's degree or equivalent required.
• Very good written and verbal communication skills in English.
• Core business analytics skills including critical thinking, problem solving and ability to perform thorough root cause analysis.
• Ability to work with business users and systems personnel in a team environment.
• Ability to adapt and work in changing environment
• Working knowledge of MS Office.
• Working knowledge of SQL/VBA/JIRA will be a plus.
• At least 1+ years professional experience in any relevant field.
• Understanding of fund accounting operations or financial knowledge is a plus.

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can.
• Direct access to clients, information and experts across all business areas around the world.
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
• A culture of inclusion that values each employee's unique perspective.
• High-quality benefits program emphasizing good health, financial security, and peace of mind.
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
• Volunteer opportunities.
• Professional trainings and qualification support
• Hybrid Working Opportunities

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

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