Senior Product Support Specialist

We're looking for a
*Senior Product Support Specialist
This role is
Hybrid, Krakow Office*
The Senior Product Support Specialist is a valued member of a collaborative team delivering world-class support for Cornerstone's global customers. You are motivated to solve problems, communicate clearly, and deliver outstanding customer experiences. This role provides support via phone and Salesforce, balancing empathy, responsiveness, and technical problem-solving.

In this role you will...

• Develop a deep knowledge of Cornerstone's solutions.
• Provide telephone and written support to customers, resolving technical and functional problems of varied complexity.
• Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate.
• Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA's.
• Understand and follow process and guidelines for case handling.
• Use your growing experience and knowledge to contribute to the knowledgebase.
• Resolve customer issues through either phone or web-based support cases.

You've Got What It Takes If You Have…

• High commitment and a background in a problem solving, customer support environment.
• Highly organized with experience of processes, SLA's and tools in Customer Support.
• Strong written and verbal communication skills with an ability to speak confidently and articulately with customers.
• Ability to listen effectively and show patience while working with customers.
• Ability to multitask effectively and work well under pressure.
• Ability to influence in order to build productive relationships across teams.
• Experience troubleshooting web applications.
• Basic knowledge of network diagnostics such as fiddler traces and browser developer tools.
• About 2 year of prior experience in Customer Support working with HRIS, CRM or other Cloud Solution Suites.

Extra dose of awesomeness if you have...

• Bachelor's degree in Computer Science or related experience and/or training.
• Experience in technical support.

Our Culture
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: PLN.

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