L1 IT Service Desk Analyst with German

1 tydzień temu

Poland Infosys Pełny etat 25 000 zł - 40 000 zł rocznie

L1 IT Service Desk Analyst with German & PolishInfosys Poland Sp. z o.o. - Łódź Your key activities:- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.- Update incidents with detailed and relevant information in a timely and effective manner;- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;- Escalate an incident or troubleshoot tickets according to the company escalation processes;- Ensure Customer Service Level Agreements are met or exceeded;- Respond to customer enquiries in a timely and efficient manner;- Ensure appropriate documentation of the interaction on the customer's account in the prescribed format- Ensure customer/user confidentiality and data protection at all timesWe are looking for a candidate with:- Knowledge of Polish/English/German at least B2 level - essential for client communication purposes- At least 6 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.- Intermediate knowledge of T/S OS (Windows 10,11), Browsers, MS Office suite - Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.- Basic networking knowledge and VPN troubleshooting- Strong customer-oriented attitudeYou can expect from us: - Performance bonus twice a year- Employee referral program bonus- Opportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsite- Access to training platform (self-learning), domain/soft/technical skills training- Possibility to use German language on a daily basis- Private medical care at Medicover (with possible extension to family members)- Reimbursement of Multisport card or points on MyBenefit platform- Attractive group insurance- Access to well-being platform, opportunity to take advantage of free meetings with a psychologist- Stable employment based on an employment contract- No trial period in the contract- IT equipment is provided- Additional social bonuses- Opportunity to participate in charity, sports and well-being events- Rotational shifts within: 6:30-18:30- Remote work within PolandRecruitment stages:CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

  • L1 IT Service Desk Analyst with German

    6 dni temu

    Poland Infosys Pełny etat 30 000 zł - 50 000 zł rocznie

    L1 IT Service Desk Analyst with German & PolishInfosys Poland Sp. z o.o. Oddział w KrakowieYour key activities:- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.- Update incidents with detailed and relevant information in a timely and...

  • L1 IT Service Desk Officer with French and Polish

    1 tydzień temu

    Poland Infosys Pełny etat 25 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Officer with French and PolishLocation: Lokalizacja: Infosys Poland Sp. z o.o. – ŁódźYour key activities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a...

  • L1 IT Service Desk Officer with French and Polish

    6 dni temu

    Poland Infosys Pełny etat 20 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Officer with French and PolishLocation: Infosys Poland Sp. z o.o. Oddział w KrakowieKey Responsibilities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a timely...

  • L1 IT Service Desk Officer with French and Polish

    6 dni temu

    Poland Infosys Pełny etat 30 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Officer with French and PolishLocation: Infosys Poland Sp. z o.o. Oddział w KrakowieKey Responsibilities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a timely...

  • IT Analyst II

    6 dni temu

    Poland Novotech Pełny etat 25 000 zł - 40 000 zł rocznie

    DescriptionIT Service Desk AnalystThe IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The role will need to display a high level of competency in customer service, technical troubleshooting,...

  • IT Service Desk Specialist with Spanish

    6 dni temu

    Poland Lundbeck Pełny etat 30 000 zł - 60 000 zł rocznie

    Are you passionate about IT and eager to make an impact in a global environment? At Lundbeck, we're looking for an IT Service Desk Specialist with Spanish to join our vibrant team in Krakow. If you have excellent communication skills and a service-oriented mindset, this is your chance to grow your career at Lundbeck – a certified Great Place to Work. Get...

  • L1 Service Desk Analyst

    6 dni temu

    POLAND VIRTUAL, POL NCR Corporation Pełny etat 25 000 zł - 50 000 zł rocznie

    About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35...

  • Global Service Desk Agent

    4 dni temu

    Poland Wingedit Pełny etat 14 000 € - 25 000 € rocznie

    Employer: International sensor companyLocation: Bielsko-Biała - hybrid work model with one day per week from office and occasional business trips to Zurich (approximately once per quarter)Salary: PLN grossCooperation model: Employment of contractStart date: ASAPRecruitment process: 2-3 online interviewsTechnology stack: Microsoft365, Windows 10/11,...

  • L1 SOC Analyst

    6 dni temu

    Krakowska, Kraków, Poland Devoteam Global Managed Services Pełny etat 30 000 zł - 60 000 zł rocznie

    Job Description Imagine being part of one of the most successful IT companies in Europe. Turn imagination into reality and apply for this exciting career opportunity in Devoteam.  Devoteam is a cyber security services and platform company whose mission is to help our customers react faster and smarter – and stay ahead of security threats, by creating...

  • Junior Service Analyst with German

    6 dni temu

    Uniwersytecka , - Katowice, Poland SopraSteriaSandbox Pełny etat 25 000 zł - 35 000 zł rocznie

    Company Description Sopra Steria to miejsce na profesjonalny rozwój oraz budowanie swojej kariery zawodowejZatrudniając pracowników w 25 krajach na całym świecie, jesteśmy europejskim liderem w dziedzinie konsultingu, usług cyfrowych i tworzenia oprogramowania. Pomagamy naszym klientom w przeprowadzaniu cyfrowej transformacji, aby uzyskać wymierne i...