Global Service Desk Agent

3 dni temu

Poland Wingedit Pełny etat 14 000 € - 25 000 € rocznie

Employer: International sensor companyLocation: Bielsko-Biała - hybrid work model with one day per week from office and occasional business trips to Zurich (approximately once per quarter)Salary: PLN grossCooperation model: Employment of contractStart date: ASAPRecruitment process: 2-3 online interviewsTechnology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID Are you ready to solve IT challenges and help people work better every day? Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You'll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization. Your role is:-> Provide first-line IT support for users across different regions and business units;-> Handle incoming requests via portal, phone, or chat in a professional and friendly manner;-> Analyze and troubleshoot software, hardware, and access-related issues;-> Accurately log and document all incidents and requests in the ticketing system;-> Collaborate with second-level teams and partners to resolve more complex cases;-> Maintain high user satisfaction by delivering quality, timely support;-> Support access and user administration via IAM and related tools;-> Continuously develop your technical knowledge and contribute ideas to improve processes. Your skills and experiences:-> Minimum 2 years of experience in IT support or service desk (international environment preferred);-> Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID;-> Experience using ticketing systems such as Jira Service Management or ServiceNow);-> Familiarity with ITSM processes; ITIL Foundation certification is an advantage;-> Strong customer service orientation and communication skills;-> Analytical mindset and attention to detail;-> Ability to work independently and within a global team;-> Very good English (spoken and written); German or other languages are a plus.Our client offers:-> Sharing the costs of private medical care;-> Sports activities;-> Online Trainings;-> Sharing the costs of life insurance;-> Flexible working time;-> Integration events. If interested, please apply safely through this portal (application rules are in accordance with GDPR). Employment agency Nr 17138.

  • IT Service Desk Specialist with Spanish

    5 dni temu

    Poland Lundbeck Pełny etat 30 000 zł - 60 000 zł rocznie

    Are you passionate about IT and eager to make an impact in a global environment? At Lundbeck, we're looking for an IT Service Desk Specialist with Spanish to join our vibrant team in Krakow. If you have excellent communication skills and a service-oriented mindset, this is your chance to grow your career at Lundbeck – a certified Great Place to Work. Get...

  • L1 IT Service Desk Analyst with German

    5 dni temu

    Poland Infosys Pełny etat 30 000 zł - 50 000 zł rocznie

    L1 IT Service Desk Analyst with German & PolishInfosys Poland Sp. z o.o. Oddział w KrakowieYour key activities:- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.- Update incidents with detailed and relevant information in a timely and...

  • L1 IT Service Desk Analyst with German

    7 dni temu

    Poland Infosys Pełny etat 25 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Analyst with German & PolishInfosys Poland Sp. z o.o. - Łódź Your key activities:- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.- Update incidents with detailed and relevant information in a timely and effective...

  • L1 IT Service Desk Officer with French and Polish

    7 dni temu

    Poland Infosys Pełny etat 25 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Officer with French and PolishLocation: Lokalizacja: Infosys Poland Sp. z o.o. – ŁódźYour key activities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a...

  • L1 IT Service Desk Officer with French and Polish

    5 dni temu

    Poland Infosys Pełny etat 30 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Officer with French and PolishLocation: Infosys Poland Sp. z o.o. Oddział w KrakowieKey Responsibilities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a timely...

  • L1 IT Service Desk Officer with French and Polish

    5 dni temu

    Poland Infosys Pełny etat 20 000 zł - 40 000 zł rocznie

    L1 IT Service Desk Officer with French and PolishLocation: Infosys Poland Sp. z o.o. Oddział w KrakowieKey Responsibilities:To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.Update incidents with detailed and relevant information in a timely...

  • L1 Service Desk Analyst

    5 dni temu

    POLAND VIRTUAL, POL NCR Corporation Pełny etat 25 000 zł - 50 000 zł rocznie

    About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35...

  • IT Service

    1 dzień temu

    EVO Warsaw, Poland Global Payment Holding Company Pełny etat

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Junior Service Desk Specialist

    3 dni temu

    Dąbrowa Górnicza, Woj. Śląskie, Poland ArcelorMittal Pełny etat 25 000 zł - 45 000 zł rocznie

    DescriptionTwój zakres obowiązkówWsparcie Klienta: Pomagaj użytkownikom przez telefon, czat i e-mail.Zarządzanie Zgłoszeniami: Rejestruj i priorytetyzuj zgłoszenia, kierując je do odpowiednich zespołów.Zdalna Pomoc: Udzielaj zdalnej pomocy, oferując krok po kroku rozwiązania.Komunikacja: Utrzymuj stały kontakt z menedżerami i...

  • IT Analyst II

    5 dni temu

    Poland Novotech Pełny etat 25 000 zł - 40 000 zł rocznie

    DescriptionIT Service Desk AnalystThe IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The role will need to display a high level of competency in customer service, technical troubleshooting,...