IT Support Engineer

Company Description
Inetum Polska
is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients' individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description
We are looking for a skilled
System Administrator IT Services
to join our internal IT team, focusing on the operations, configuration, and optimization of Commodity IT products—especially Atlassian software (Jira, Confluence) and cloud-based solutions. Your mission will be to ensure seamless usage, system integrity, and maximum availability for users, while implementing best practices and providing technical support.

Key Responsibilities

• Administer and optimize Atlassian tools (Jira, Confluence) in both on-prem and cloud environments.
• Manage system configurations, integrations, and performance monitoring.
• Support users with technical issues and ensure high system availability.
• Automate tasks and processes using scripting languages.
• Lead or support migration projects from on-prem to SaaS (preferably AWS).
• Collaborate with stakeholders to identify and implement improvements.

Qualifications

• 1–2 years of experience with various Linux distributions.
• Strong expertise in installing, configuring, and managing Atlassian software.
• Good understanding of API management and integrations.
• Proficiency in scripting languages for Atlassian (Groovy or JavaScript).
• Excellent system scripting skills (Python, Bash preferred).
• Experience with cloud migration projects (on-prem to SaaS), ideally AWS.

Nice to Have

• Analytical mindset and experience in stakeholder management.
• Ability to analyze monitoring and performance data to identify issues and optimization opportunities.
• ITIL4 Foundation certification (or equivalent).

ON CALL DUTY - once a month