Customer Service Specialist
6 dni temu
The Fleet Operational Specialist serves as the primary contact for fleet-related matters across Business Units within country, providing daily support and guidance.
This position collaborates with Operations Managers, Finance Leaders, Procurement, and other cross-functional teams to execute fleet reporting deliverables.
Fleet Specialist is responsible for adapting local rules to EMEA rules and introducing appropriate changes to the current Fleet policy in the company. Their duty is to smoothly implement new rules into the structure and communicate them appropriately to employees.
The goal of the employee in this position should be to constantly searching for improvements, developing new solutions always aiming at achieving the greatest benefits for the company.
A car fleet specialist plays a key role in the organization, being responsible for providing the car user with the appropriate tool to perform their work.
The principal accountabilities of this role include but are not limited to:
- Act as the primary point of contact for employees, addressing issues, providing solutions, and coordinating with Business users, HR, and Procurement to ensure efficient communication across all.
- Provide answers to fleet-related topics throughout the generic Fleet Mailbox.
- Collaborate with leasing companies, external fleet management providers, and other vendors to maintain smooth fleet operations
- Monitor vehicle replacements and fuel management processes
- Perform and monitor fleet maintenance according to local Fleet policy standards
- Provide analysis and implement solutions for costs optimalization
- Ensure compliance with local, state, and EU regulations, including vehicle registrations and inspections, while adhering to safety standards and implementing safety programs. Collaborate with Health and Safety teams to develop training and ensure operational safety.
- Proactively solve problems, prepare reports, and improve process.
- Keep data and documents validated, signed and archived in terms of internal or external audits.
- Perform additional tasks assigned by the manager related to the scope of the position
Requirements:
- A minimum of 1+ years of customer service experience is required
- Familiarity with MS Office environment
- Proficient in English and German, high presentational skills
- Basic analytical skills
- Good communication and negotiation skills when build relationships with clients and business partners
- Decision-making skills
- Time management, and problem-solving skills
- Cooperation within the team
#POLHIRINGPPG
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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