Risk Operations Agent, EMEA

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About the Role

Binance's Risk team is looking for an experienced Risk Operation Agent to implement effective Risk strategies to Binance platform and users. 

You will be required to work through several pre-determined fraudulent alerts, email alerts, SMS alerts, and service requests to determine if recent account activity is of a fraudulent nature. You will complete your investigation using multiple resources including customer contact, reviewing account activity, account rating, phone matches, IP Search, and various websites, etc. Risk Operations Agents are customer oriented and work to deliver a better understanding of our account processes to our customers.

At the same time, you will educate customers on how to maintain security and strive for loss prevention for both our account and its customers. You are responsible for reviewing documentation, analyzing data, and determining on time whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with the customer for additional information and to notify them of decisions. An agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

• Based on assigned queues, you are responsible to review accounts and determine the legitimacy of the account and account holder, the associated risk, and making sure all appropriate restriction and/or dismissal decisions are made on each account reviewed (60%)
• Contact account holders in an effort to verify activity and mitigate loss (10%)
• Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)
• Monitor account activity and find abnormal activities to stop any suspicious transactions in the account (20%)

• Minimum 3-5 years of proven experience in high-risk, rule-based, or process-heavy environments such as financial services, fraud prevention, or compliance
• Strong analytical skills with ability to detect patterns and anomalies in transaction data 
• Experience conducting KYC/KYB reviews and transaction investigations
• Excellent written communication skills with ability to document clear, concise, and justified case notes
• Comfortable making judgment calls in ambiguous situations with minimal supervision 
• Demonstrated ability to maintain accuracy, consistency, and disciplined execution under pressure
• Familiarity with AML regulations and transaction monitoring best practices
• Willing to support during weekends (team provides 7 days coverage) 

Why Binance

• Shape the future with the world's leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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