B2C Manager

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

We are looking for an experienced B2C Manager to lead our international team within the Finance Shared Service Centre. This role combines people leadership, process excellence, and stakeholder collaboration – perfect for someone who enjoys making an impact across people, processes, and performance.

Your key responsibilities

• Lead and develop the B2C team – manage Team Leads and Junior Managers, set clear priorities, support growth and training, and foster a culture of accountability and collaboration.

• Oversee end-to-end B2C operations – ensure timely and accurate execution of cash application, collections, banking activities, and receivables management, while monitoring KPIs and SLAs.

• Drive process improvements – identify recurring issues, lead transitions of B2C activities, and implement automation, standardization, and best practices to increase efficiency.

• Ensure compliance and risk control – safeguard processes against risks, ensure adherence to corporate financial policies and internal controls, and support audits and reporting requirements.

• Build strong stakeholder relationships – work closely with Local Finance, Controlling, and auditors; manage escalations and secure smooth communication across business functions.

• Deliver reporting & projects – manage month-end closing, bad debt provisions, and financial reporting; contribute to both local and global projects that enhance performance and service delivery.

What we expect

• Education & professional background – University degree in Finance, Accounting or a related field; at least 5 years of experience in a managerial role, leading teams of 10+ people, ideally in a multicultural, international environment.
• Leadership & people development – proven ability to coach, develop and motivate teams; decisive yet supportive leadership style; ability to create a collaborative, learning and problem-solving culture.
• Process & change management – experience in continuous improvement initiatives, root cause analysis, and project management; genuine interest in business process standardization and automation.
• Business & compliance knowledge – good understanding of accounting practices, regulatory environment, and financial controls; experience with Oracle E-Business Suite is an advantage.
• Soft skills & mindset – customer orientation, intercultural competence, strong communication and interpersonal skills, analytical and organizational abilities, independence, and a drive for results.
• Languages & mobility – fluent English (spoken and written); knowledge of other languages is a plus; willingness to travel internationally (up to 25%).

Our Offer:

• variety of development opportunities in an international working environment in a rapidly growing company from the SSC sector
• contract of employment 
• Work in a hybrid model from our office in Katowice, approximately 4 times per month.
• full initial training and constant support from the most experienced workers on every step of your career path
• package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program
• Employee dedicated parking spaces

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych | SGS Poland