Manager, Client Project Management

Thomson Reuters is seeking a results-driven Manager, Client Project Management to lead our Professional & Consulting Services team. In this pivotal role, you will own a strategic portfolio of client projects, drive on-time, on-budget delivery, and be accountable for team utilization, revenue targets, and revenue hours for assigned practices. Reporting to the Director of the Project Management Office and serving on the PMO Leadership Team, you will partner closely with the Project & Operations Management Team (POM), Resource Management Office, Professional Services Delivery, Sales, and internal Technology and Product teams to deliver measurable business outcomes.

This is a hybrid role with at least 3 days per week in our office in Gdansk, Poland. It requires flexibility to accommodate global time zones (attending meetings aligned with US business hours, predominantly mornings US EST and CST) and annual travel up to 30% primarily within EMEA, with occasional global travel.

About the role

In this opportunity as an Manager, Client Project Management, you will:

Team Leadership & Development:

• Lead, mentor, and directly manage a team of 6-12 Client Project Managers, fostering a high-performance culture through comprehensive guidance, coaching, and performance management.
• Drive team accountability for utilization, monthly revenue hours, and other critical financial targets.
• Conduct regular 1:1s, develop and engage team members at all levels, and quickly address performance gaps, providing timely and clear feedback to ensure optimal outcomes.
• Promote and embed PMO Guiding Principles: trust and accountability.

Project Portfolio Responsibility & Delivery Excellence:

• Oversee a portfolio of customer projects from initiation through closure; monitor health, risks, dependencies, and financials; providing hands-on PM support where needed to stabilize delivery and model best practices.
• Directly lead and project manage select strategic client projects, ensuring successful initiation, execution, and closure.
• Serve as the primary escalation point for critical project issues, driving rapid resolution and upholding exceptional client satisfaction.
• Ensure Project Managers are compliant with established PMO processes and methodologies.
• Leverage data, project backlog portfolio, PM scorecards, utilization reporting, and other tools and systems to drive continuous improvements in predictability and throughput.

Strategic & Operational Management:

• Translate PMO strategy into team-level operating plans and rhythms; prioritize near-term execution while supporting longer-term improvements,
• Partner with Resource Management and POM team to track utilization and revenue hours against targets; forecast and allocate PM capacity; balance workload, smooth bottlenecks, and anticipate hiring/backfill needs.
• Champion continuous improvement in processes, templates, and tooling to reduce cycle time and rework.

Site Leadership & Engagement:

• Serve as a strategic site leader for the Gdansk office, representing PMO and PS leadership and cultivating a vibrant, collaborative in-office environment that reflects our TR Values.
• Organize, facilitate, and volunteer in local company and departmental events, conferences, and initiatives to enhance team and broader employee engagement, acting as a champion for organizational culture.

Communication & Stakeholder Management:

• Maintain proactive, transparent, and actionable communication with senior PMO leadership, Project Owners, Sales, Client Partners, Client Success Managers, and PS Delivery leaders.
• Build strong relationships with clients and internal teams; set clear expectations on scope, timelines, roles, and communications from project kick-off through closure.

About you

You're a fit for the role of Manager, Client Project Management if your background includes:

• Experience in project management, professional services, or software implementation, with at least 3 years in a direct leadership role managing large teams of project managers or project delivery consultants.
• Demonstrated success overseeing a portfolio of concurrent client projects and meeting utilization/revenue hour targets at the team level.
• Strong track record delivering enterprise software programs, preferably in SaaS/cloud environments with ERP integrations (SAP, Oracle Fusion) and related tax/finance platforms.
• Proficiency across the full project lifecycle: SOW review, planning, budgeting, resource planning, risk/issue management, change control, and closure.
• Proven people leadership: goal-setting, coaching, performance management, and talent development.
• Strong portfolio management discipline with data-driven decision-making; comfortable using dashboards, utilization and financial reports, and PM scorecards.
• Excellent stakeholder management, executive communication, negotiation, and escalation handling.
• Expert command of project management methodologies and tools, guiding teams in the selection and adherence to Agile, Scrum, or Waterfall approaches to ensure delivery excellence in a global, matrixed environment.
• Analytical, structured, and calm approach to managing competing priorities, while maintaining a customer-centric mindset that articulates project management value and identifies upsell opportunities within active engagements.
• Bachelor's degree in Business, Finance, Computer Science, Engineering, Information Technology, or equivalent practical experience.
• Project Management Professional (PMP), PRINCE2, or similar recognized project management certification is highly preferred.

Preferred Qualifications:

• Experience in the tax or finance technology domain; familiarity with Thomson Reuters ONESOURCE Indirect Tax Determination/Compliance is a plus.
• Experience coaching teams on ERP process areas such as Order-to-Cash and Procure-to-Pay, and associated tax tools/engines.
• Demonstrated ability to identify and nurture upsell opportunities in partnership with Sales/Client Partners.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022

• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022

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