Customer Care Representative

2 tygodni temu

Gdańsk, Pomerania, Polska Hempel Pełny etat

Would you like to be part of a global and diverse Customer Care team?
Are you a proactive person with excellent communication skills? Do you thrive in a dynamic, international environment? If so, you may be the new colleague we're looking for at Hempel.

As a Customer Care Representative with German, you will play a key role in delivering outstanding service to our customers across Europe, supporting the order‑to‑cash process in line with Hempel's vision and values. You will collaborate closely with colleagues in both Germany and Poland, ensuring seamless customer experience and smooth operational flow.

Don't miss on this exciting opportunity to join Hempel, contribute to a global organization, and grow your career in an international environment.

What you'll be responsible for:

  • Managing end-to-end sales order in the ERP system (e.g. facilitation of on-time delivery, product substitutions and invoicing)
  • Handling return order process and drive resolution of non-technical customer complaints.
  • Supporting customer inquiries (e.g. quotations order placement, tracking, delivery status updates, product information).
  • Act as the primary point of contact between customers and internal stakeholders (Sales, Supply Chain, Finance, Technical Services).
  • Ensure data accuracy in invoicing, sales orders, and credit/debit notes processing.
  • Building strong collaboration with the commercial organization on orders.

What do you need to have?

  • Bachelor's or Master's degree in a relevant field.
  • Strong analytical and problem-solving skills.
  • 1-2 years of experience in Customer Service, Order Management or similar role.
  • Very good English and German language proficiency (B2 level or higher).
  • Working experience with ERP systems would be an advantage (e.g. Microsoft Dynamics 365, SAP or similar).
  • Proficiency in Microsoft Office (Word, Power Point, Excel) .
  • Highly motivated and proactive approach.
  • Strong organizational skills with the ability to prioritize and work under time pressure.
  • Open-minded team player, able to work independently when needed.

What do we offer?

  • Amazing opportunity to work closely with colleagues locally and internationally 
  • Hybrid work-model
  • Annual bonus 
  • Private health care package (fully financed by company) 
  • Group insurance  
  • Benefits cafeteria with Multisport card co-financed
  • Access to Hempel Academy learning platform
  • Extra paid long holidays 

Additional information

We work in hybrid model (2-3 time a week) from our office located in Gdansk, Poland. To apply for this role, please submit your CV in English.

#LI-EU #LI-Hybrid

Application due

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.

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