HR Employee Service Center Representative

Requisition Number: 26112

Company: W Electric Poland LLC

Location:

Krakow, MA, PL, 30-701

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Responsibilities
As a HR Employee Service Center Representative in a Multi-lingual HR Service Center, your responsibilities will include but won't be limited to:

• Providing support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by various channels (phone, webchat, email, or other). Type of support needed may include questions on: HR
• procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many others HR questions
• Explaining how to use the online HR systems, HR portal, view paystub, etc.
• Investigating more complex cases
• Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment
• Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels
• Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system
• Initiate and support all global onboarding tasks
• Guiding employees through the appropriate on and offboarding policies
• Assisting with administrative tasks, data entry as needed
• Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork
• Focus on continuous improvement through shared knowledge and lessons learned

Requirements

• Excellent English: C1 minimum, read, write and speak
• Experience in Customer Service required
• Adaptability and attention to details
• Excellent written and verbal communication skills
• Self-motivation and willingness to learn
• Good knowledge of MS Office (Word, Excel)
• Knowledge of German, Italian, Dutch or Mandarin woud be an asset
• Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus
• This position follows a fixed shift schedule: 2nd shift (3:00 PM – 11:00 PM). Please note that this is not a rotating shift role—you will be assigned to one of the two shifts
• Authorization to work in the Employing Country (Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country.)

Why Westinghouse?
Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.
Benefits Offered In Poland Include

• Stable employment
• Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• Attractive remuneration with bonuses
• Hybrid model of work, flexible working time
• MyBenefit Cafeteria
• Life insurance
• Private Medical Care
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Charity initiatives
• Parking space for employees
• Employee referral program

You can learn more about Westinghouse by visiting

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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