Senior Commercial Account Executive

Job Description

We are seeking a high-performing Account Executive to join our CEE sales team.

As an Account Executive, you thrive by prospecting, creating and driving opportunities with new customers, lead and navigate complex sales cycles both internally and externally, sell at the most strategic level and form a broad strategy for winning customer buy-in and be a trusted advisor. 

You will play a vital role in driving Zendesk growth in the emerging territories in the CEE region in Commercial & Mid-market segments across a range of target verticals such as retail, ecommerce, fintech, technology, entertainment, travel and transportation.

What You'll Be Doing:

• Drive top-line revenue growth by acquiring new customers and developing innovative strategies for account expansion in dedicated territories in the CEE region.

• Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.

• Collaboratively develop specific GTM strategy and plan with larger Zendesk team, own plan execution

• Understand and convey the benefits of Zendesk products ensuring alignment with customers' business objectives

• Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.

• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with key stakeholders, champions and sponsors.

• Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

What You Bring to the Role:

• BA/BS degree or equivalent experience required.

• 5+ years of B2B sales in the SaaS industry to customers in Eastern Europe, CX or CRM sales experience is a strong plus

• Strong consistent track record of achieving/exceeding sales quota, President's club membership is a plus.

• Successful record acquiring direct new business sales.

• Exceptional presentation, negotiation, and deal closing skills.

• Experienced at selling to VP and C-level executives both in person and using remote technology.

• Strong knowledge of industry trends and the ability to build relationships with key decision makers.

• Proficient with key Sales tools such as Salesforce, Outreach, and Clari.

• Experience at identifying new partnerships, leveraging existing partners as part of broader GTM strategy.

• Ability to travel as necessary

• Fluent or native in Eastern European languages, Polish is a strong plus

NOTE: The remuneration for this position is structured on an On-Target Earnings (OTE) basis, with a 50% fixed base salary and 50% variable component linked to performance. The advertised salary figure reflects the total OTE, not the fixed component. Actual earnings may vary depending on individual achievement against sales targets.

#LI-PP1

The Poland annualized base salary range for this position is zł291,000.00-zł437, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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