Desktop Support Specialist

7 dni temu


Rzeszów, Subcarpathian, Polska Advance Global IT Support (AGITS) Pełny etat 25 000 zł - 40 000 zł rocznie

Role Overview

As an IT End User Support Specialist, you will deliver real-time IT support to end users, projects, and programs across the region. The role includes installing, configuring, and maintaining hardware, software, and systems, as well as supporting IT services and contributing to international projects. You will report to the Regional Operations Manager and work closely with global IT teams, support coordinators, project managers, and external vendors. Flexibility for occasional off-hours or travel may be required.

Key Responsibilities


• Provide onsite & remote support for desktops, laptops, servers, networks, voice/video systems,

and mobile devices.


• Analyze requirements, troubleshoot, and resolve hardware/software issues.


• Deploy software, manage assets, and maintain accurate system records.


• Deliver IT orientation for new users and support end-user consultations.


• Ensure compliance with IT security and policies.


• Collaborate with regional/global teams, escalate issues when needed, and update technical

documentation.


• Contribute to IT international projects and continuous improvement activities.

Required Skills & Experience


• 5+ years IT experience with enterprise infrastructure support (onsite & remote).


• 2–3 years in End User Support (EUSS) preferred.


• Certifications desirable: MCP, CompTIA (A+, ITF+, Network+, Security+), CCNA, ITIL Foundation.


• Strong troubleshooting skills (systems, networks, servers, AV/VTC).


• Excellent customer service, communication, and problem-solving abilities.


• Experience in global IT environments is a plus.


• Flexible, proactive, process-driven, with strong teamwork and cultural awareness.


• Fluent in English (spoken & written).



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