Team Manager, H2R Operations

Are you an experienced and people-focused leader ready for your next step? We're looking for a Team Manager who brings smart workload management, strong stakeholder partnerships, and a truly customer-centric mindset to our Hire to Retire Operations team.

If it sounds like you, why don't you join Lundbeck in Krakow, a certified Great Place to Work, and get your brain in the game?

Your new role – why is this a great opportunity?

As our Team Manager, you'll have a direct impact on shaping HR service delivery for employees across the globe. At Lundbeck, we're dedicated to improving the lives of people living with brain diseases—and in this role, you'll help us support the colleagues who make that mission possible.

• Workload & Resource Management
  Plan, prioritize, and balance daily workloads across your team. Ensure resources are allocated efficiently, monitor performance, and drive continuous improvements to keep operations running smoothly.
• Stakeholder Management & Collaboration
  Build strong, trust-based relationships with internal and external partners. Act as a reliable HR advisor, ensuring alignment, transparency, and effective collaboration with senior stakeholders.
• Customer-Centric Service Delivery
  Champion a customer-first mindset. Make sure every interaction delivers an exceptional experience for Lundbeck employees worldwide
• Process & Compliance Leadership
  Identify opportunities for improvement, streamline processes, and enhance the overall service experience. Ensure full compliance with internal policies and external regulatory requirements.

Your future team

You'll join the People Services department within Lundbeck Group Business Services in Krakow. You'll lead a team of around 10 passionate HR specialists who pride themselves on delivering high-quality service to colleagues around the world.

What you bring to the team

• 2–3 years in people management
• 5+ years of experience in HR Services
• Proven capability in workload management and effective resource planning
• Strong stakeholder engagement skills and the ability to navigate complex or challenging environments
• Experience working with ticketing tools (ServiceNow is an advantage)
• Hands-on experience with HR systems (SAP, SuccessFactors, Workday) and strong MS Office skills
• Ability to create structure in a changing environment
• English proficiency at C1 level
• A delivery-oriented mindset with accountability for service excellence
• Excellent planning, coordination, analytical, and problem-solving abilities
• A proactive mindset – always seeking opportunities to improve processes and performance

Our promise to you  

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

Highlights of selected benefits:

• Flexible working arrangements (flexible weekly and daily schedules)
• Cafeteria program
• Unique recognition system
• Holiday bonus for when you're out of the office
• Comfortable and modern office with top-notch equipment and well-equipped relax rooms
• Robust integration and event framework
• Private healthcare and life insurance
• Employee capital plans (retirement saving system)

Learn more about life at Lundbeck GBS Krakow

See who we are and how we work: check our pages on Facebook and Instagram.

About Lundbeck GBS Krakow 

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you're not sure if you meet all the requirements? We still want to hear from you

Upload your CV via the Apply button.

• No separate cover letter is needed.
• We ask you not to include a photo or personal information that does not relate to your professional experience.

We need every brain in the game – and that includes all brains and the different perspectives we all bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at 

#EveryBrainInTheGame