Customer Issue Representative with German

Job Description:

The Impact You'll Make in this Role

As a Customer Issue Representative with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

• Managing end-to-end CIR (Customer Issue Resolution) process, engaging with customers on billing, collections, and complaints to ensure prompt payments and swift, high‑quality outcomes.

• Building strong credibility and trust with customers and internal teams by delivering timely, accurate, and reliable CIR support.

• Interpreting policies and regulations, investigating issues, and collaborating across departments to identify root causes, resolve challenges, and drive effective service improvements.

• Using strong analytical skills to interpret data, evaluate variables, draw insights, and compare solution options, applying sound judgment in complex or quickly evolving situations.

• Analyzing recommendations and presenting well‑considered alternative solutions tailored to customer expectations and account needs.

• Demonstrating a proactive ownership mindset, contributing directly to team success and enhancing the overall customer experience.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• A minimum of 2 years of experience in Customer Issue Resolution, Complaints handling, Collections or AR (Accounts Receivable)

• Advanced proficiency in English and German (B2 level or higher)

• Experience with customer service processes and systems – knowledge of SAP and Salesforce will be a big advantage 

• Proven interpersonal, communication, analytical, organizational, and short‑term planning skills

• Advanced Microsoft Excel capabilities, including building conditional formulas, using VLOOKUP, creating pivot tables, developing macros, and managing large data sets

Additional qualifications that could help you succeed even further in this role include: 

• Excellent verbal and written communication abilities

• Strong problem‑solving, reasoning, and analytical skills

• High levels of flexibility and attention to detail

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Job specifics:

• Location: Wrocław, MidPoint 71, Powstańców Śląskich 9

• Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in office

Does this opportunity and our innovative 3M culture align with your career aspirations?   

If so, we encourage you to apply and embark on a journey of creativity and growth with us. 

We look forward to hearing from you 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. 

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: lub na Instagramie, Facebooku i LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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