Customer Service

2 tygodni temu


Kraków, Lesser Poland Collabera Pełny etat
Job Description


• Master all TAC, SSCD and TS processes, tools and best practice

• Assist customers with Service Request and interactions with TAC

• Follow up on open SRs and RMAs for each case they are engaged with

• Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager

• Responsible for achieving all metrics for the respective customer/partner, as defined by the
management with particular focus on customer satisfaction

• Deliver TS training sessions to customers and partners within the country/. Region

• Build and maintain excellent understanding of customers

Qualifications

SKILLS

• Basic understanding or strong interest in networking products.

• Analytical and troubleshooting mind set

• Good command of English

• Fluent language of area of support (1. Italian 2. German 3. Polish)

• Ability to learn quickly

• Self-managed and self-motivated - able to work without supervision

• Good communication and presentation skills

• Excellent customer handling skills


Work under pressure - take leadership under a critical
situation with the customer, maintaining professional and positive
attitude

• Proactive, strive for continuous improvement

• BS or equivalent

• years of related experience for New hires
Desirable Criteria:

• European or Middle Eastern language, preferable Spanish- spoken and written
Italian 2. German 3. Polish, Analytical and troubleshooting

Additional Information

Contact Details

Recruiter
Abhishek Joshi

Phone


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