customer service associate v

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

This is not a postion in  call center — this is customer service at a professional level, where we provide dedicated support to key clients in the field of transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us

Be first point of contact for customers regarding order–related queries
Carry out regular meetings with customers and other stakeholders
Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.
Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.
Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.
Collaborate with internal teams (e.g., sales, procurement, warehouse) to align order priorities and address customer needs.
Monitor and manage inventory levels to support order fulfillment while minimizing disruptions.
Maintain and update order documentation in ERP systems and ensure compliance with company policies.
Analyze and report on order metrics and KPIs to identify areas for improvement in the process.

Ability to communicate effectively in German and English, written and verbal.
Excellent organizational and problem-solving skills, with keen attention to detail.
Outstanding communication skills.
Proven experience in order management, logistics, transportation, or distribution roles.
Understanding of customer service principles and supply chain processes.
Proficiency in ERP systems (e.g. SAP) and MS Office applications.
A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills
Experience in managing international orders and coordinating with global supply chains.
Knowledge of transportation regulations and customs procedures is a plus.
  

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at  and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

•    Competitive Salary Package

•    Performance-Based Bonus Plans

•    Health and Wellness Incentives

•    Employee Stock Purchase Program

•    Community Outreach Programs / Charity Events

•    Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come only from actual email addresses ending in . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.