Customer Service Associate with Turkish

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

Extraordinaire Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI's are STS, FCR and efficiency.

Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey

Customer Relationship & Satisfaction

• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
• Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications

Manage Service Delivery Process / Execution

• Manage escalations for your customers.
• Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
• Follow up on quotes and quality issues

Manage Interfaces & Build Service Culture

• • Act as voice of the Customer for internal support departments
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
  • Take ownership for actions and follow through on tasks until resolved

• Good communication skills, verbal and non-verbal 
• Customer-oriented, independent work 
• Success-oriented, open-minded, organized, resilient even in stressful situations 
• Team player and confident single performer 
• Willingness in an international team work
• Customer Care Experience Minimum 3 years
• Technical interest and understanding 
• Very good SAP experience is a must
• knowledge preferred 
• Supply chain knowledge preferred 
• Logistics and Turkish import/export knowledge preferred
• Good time management and ability to priorities tasks 
• Pro-active and responsive to customer (internal and external) requirements
• Fluent English and Turkish (minimum B2 level)

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ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at  and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co-financing  
• Performance-based bonus plans
• Other location-dependent benefits

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come only from actual email addresses ending in If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.