Customer Service Associate with French

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Why you should join?
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your Main Tasks

• Be the primary interface on a day-to-day basis with direct account responsibility for customers
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
• Proactively perform quote follow up

Your Ideal Background

• Customer Care experience minimum 2-3 years
• Fluency in English and French (at least B2 level)
• Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage
• Good time management and ability to prioritize tasks
• A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
• Problem solving skills as well as negotiating skills are necessary to succeed
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Ability to work on a hybrid model (office is located in Kraków)

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co-financing
• Performance-based bonus plans
• Other location-dependent benefits

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity
never requests payment or fees
from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come
only from actual email addresses ending in
. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.