Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing
 

We're committed to bringing passion and customer focus to the business.

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba's real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit 

We're looking for multilingual professionals who can serve customers across multiple EMEA markets. The ability to communicate effectively in multiple European languages, combined with strong English proficiency, will enable you to support our growing and diverse customer base across the region.

Language Requirements:

Required:

• English: Fluent/Professional working proficiency (for internal collaboration and international customer communication)

Highly Preferred (one or more of the following):

• German

• French

Who You Are:

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we'll help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers across multiple EMEA markets, Kyriba's internal teams, and has central importance to our ongoing success as a company.

As we continue our rapid expansion across EMEA—with expected growth in DACH and in France—you'll play a pivotal role in supporting our diverse customer base across the region. This remote-first position is designed for professionals who can manage customer relationships across multiple markets and navigate cultural and business nuances throughout EMEA.

How You Will Contribute:

• Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle

• Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences

• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals

• Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals

• Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs across different markets

• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer

• Identify opportunities at customer to grow Kyriba footprint through expansion of services

• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise self-awareness and cultural sensitivity when working across diverse EMEA markets

• Prioritize multiple competing priorities and stakeholders across different time zones and regions

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 20-30% travel may be expected for customer meetings and company events across EMEA.

Qualifications & Experience:

• 5+ years of experience in Customer Success, Account Management, or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption, retention, and growth

• Expert relationship-building, communication, and stakeholder management skills

• Advanced problem-solving, negotiation, and organizational abilities

• High degree of accountability, a "can-do" attitude, and customer empathy

• Experience facilitating executive-level meetings and advisory boards is a plus

• Experience working across multiple international markets and navigating diverse business cultures

Location & Work Environment:

• Remote First: This role can be performed remotely from anywhere within EMEA

• Geographic Coverage: You'll support customers across multiple EMEA markets

• Flexibility: Ability to accommodate customer meetings across EMEA time zones