ServiceNow Consultant

6 dni temu

Warszawa, Mazovia, Polska Manpower Polska Pełny etat

**Work available from offices in several major cities in Poland: Krakow, Warsaw, Wrocław, Katowice, Poznań, Opole, Lublin, and Gdańsk.

Tasks:**

  • Transform client BPO / GBS / SSC
    query-related processes in areas such as IT, HR, Finance
  • Provide recommendations on the "To Be" Connect to Resolve model to align with global best-in-class standards
  • Offer guidance on technology setup to meet the requirements of the transformed C2R model for specific service lines
  • Prepare user stories and use cases to define system requirements and facilitate system adjustments
  • Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs

Required skills and qualifications:

  • Practical experience with ServiceNow platform
    in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT
  • Understanding of Connect to Resolve / Query to Resolve processes and their application within ServiceNow
  • Experience in analyzing and understanding the business need and managing ServiceNow requirements
  • Experience collaborating with IT teams, developers, and operations to deliver solutions aligned with business objectives
  • Strong capability to convert requirements into comprehensive business cases
  • Knowledge of various Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.)
  • Solid understanding of core financial processes such as Accounts Payable, Accounts Receivable, General Ledger, and MDM; additional process knowledge is advantageous
  • Fluent in English
    ; proficiency in additional languages such as French or German is a plus

Offers:

  • Competitive salary package aligned with industry standards
  • Work in a hybrid model (twice a week in the office)
  • Access to training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management)
  • Comprehensive benefits package including health insurance, retirement plans, and wellness programs
  • Opportunities for professional development and continuous learning
  • Engagement in innovative projects within the healthcare sector
  • Supportive and collaborative work environment

The offer is for permanent job. 
Company description
Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę

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