Delivery Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Cencora Pharmalex is one of the leading service providers for the Pharmaceutical Industry globally and is specialized in all aspects of drugs and medical devices approval, of the market development and any action of effective product maintenance. The success of our company resides in the expert knowledge and high motivation of our employees. Working for Pharmalex means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career.

This role owns the delivery of our implementations, upgrades, change controls and any other significant project delivery through agile project management methodologies. Delivery Managers are critical to successfully growing Cencora by creating predictable and efficient project plans and processes to support our customers' needs. The role requires a multi-disciplinary approach to problem solving across processes, people, data, and technology. This role will be expected to interact and build relationships with internal and external subject matter experts, business process owners, throughout Cencora to make things happen. The ability to understand and translate business needs into functional requirements and the ability to adhere to and champion processes are essential.

Responsibilities

• Accountable for ensuring we are confident in the solution offered and it can be delivered to scope, time, cost and quality.
• Accountable for the creation and maintenance of project documentation with contributions made from across the functional Cencora teams
• Accountable for the execution and monitoring of the delivery project plan ensuring tasks, timelines, resources and dependencies are clearly defined and known across the Customer and Cencora project team.
• Accountable for managing any risks and issues, taking ownership of minimising risk and closing out issues promptly and satisfactory relating to delivery projects.
• Accountable for Customer 'hypercare' post implementation, upgrades and change controls, ensuring any issues are resolved satisfactorily prior to project being closed out and fully handed to Customer Success Team.
• Accountable for tracking project progress, KPIs, and delivery health using tools like Jira or Confluence
• Contributor to effective system validation ensuring configuration and system performance is as expected, never knowingly passing a defect to minimise impact to Customer once live.
• Contributor to system based continuous process improvement focusing on improvements to user experience or process improvement
• Actively participates in the Customer Success and Delivery Team, sharing and re-applying skills and knowledge and bringing in best practice.
• The employee agrees to take over additional reasonable tasks that align with their abilities, if required

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Education

• Preferably educated to bachelor's degree level, relevant industry experience will be considered

Experience

• Minimum of 2 year experience working with cross-functional teams
• Minimum of 1 year proven track record of working in a customer facing role
• Preferably understanding the regulatory environment (GxP).
• Preferably experienced in people management

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: Cencora Global Consulting Services Poland sp. z o.o.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned