Junior HR Services Assistant

PL1079

Thank you for your interest in joining our team QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group Global Business Services center in Cracow is a member of the QVC Group family that offers world-class Customer Finance, Accounts Payable, HR Services, Talent Acquisition and Software Engineering to QVC Group team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an facility with a thoughtful and remarkable design and culture.

Join us as:
Junior HR Services Assistant (2nd shift)
HR Services Team Members are first point-of-contact for our team members' questions about HR policies and processes, also related to
Benefits, Payroll, Compensation, Talent Acquisition, etc.
You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics.

We are looking for candidates who:

• Have a customer service mindset and a proactive way of working to service the customers in a "can do" attitude
• Speak fluent English
• Want to develop within the field of HR
• Present excellent communication skills, ability to operate in international, matrix organization and consumer-oriented attitude
• Have the ability to work independently and as a team member
• Can handle multiple tasks simultaneously in a fast-paced environment
• Are available to work from 3 pm to 11 pm
• Up to 1 year of experience in HR or Customer Service will be an asset
• Experience in working in HR systems such as Workday and strong working knowledge of MS Office will be a strong asset
• Experience using Case Management software is an asset

Responsibilities:

• Delivers Team Members HR Service support to managers and Team Members
• Provides information and resolution to issues about calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
• Performs HR data entry into Workday and resolves Service Now tickets
• Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
• Performs duties as assigned by the Manager

What We Offer:

• Hybrid working model combining office & remote work
• Private medical care
• Access to MyBenefit platform (Multisport included)
• Life Insurance
• 1 day extra of annual leave for company-driven initiatives
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• Mental health support line for you and your relatives
• Attractively located office with free parking space for employees

Whistleblower Protection Act
Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem:

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at

Our
Total Rewards
package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.