Customer Advisor Danish or Norwegian, Warsaw Poland

6 dni temu

Warszawa, Mazovia, Polska Cross Border Talents Pełny etat 80 000 zł - 120 000 zł rocznie

Tasks:


• Perform inbound calls, chats in Danish


• Advise partners on flights, products, prices, fares, rules, and online services contributing to the

success of our client.


• Change the reservation both in time and destination, change of personal data


• Handle special service requests (wheelchairs, special assistance, animals)


• Deal with cancellation and refund of tickets


• Help in purchasing airline tickets and handling different payment methods.


• Support customers with travel difficulties.

Requirements

Requirements:


• Danish - C1 (both spoken and written)


• English – B2


• Excellent technical skills (MS Office, Browsers, general computer skills)


• Positive energy, enjoy communicating with customers and colleagues


• Previous experience in Customer service, digital service platforms and CRM tools is an

advantage

Benefits

What do we offer you?


• Work for the largest, well-known Nordic 5-star airline - SAS


• Fully paid 2-month training program, combining "learning by doing" with the support of a

dedicated training buddy.


• Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided

into different departments


• Salary: 9550 PLN gross


• Employment contract for full time (1st contract – 3 months, after probation period, we extend

the contract to fixed-term according to business needs and Employee's performance)


• Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00

twice a month working Saturdays & Sundays.


• Private medical care (Luxmed)


• Group insurance program, sports, and leisure program


• Benefit from our investment in your growth through coaching and mentoring, enhancing your

skills and potential.


• Training and development programs.


• A very dynamic and international work environment with plenty of career opportunities.


• Social activities, events, and celebrations.


• Multinational environment.

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