Engagement Manager

Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The role
Engage directly with customer stakeholders to gather and clarify requirements, present solution designs, and align technical outcomes with business goals. Act as the primary technical contact, ensuring clear communication, managing expectations, and maintaining strong customer relationships throughout the project lifecycle.

• Solution architecture and design in a manufacturing or industrial environment, Designing and integrating MoM solutions, IT service management concepts
• Translate requirements specifications into IT Manufacturing solutions in alignment with existing services and standard technology components.
• Define technical solution documentation, including architectural diagrams, design and integration specifications, data structures, and system documentation.
• Responsible for the requirements management process. Ensure that the final solution meets business objectives.
• Work together with the testing team to validate that the solution is fit for use.
• Determine non-functional requirements and ensure service/solution operation standards are considered accordingly.
• Engage in requirements engineering to decide which requirements are covered by available standard functionalities, which functionality enhancements are needed, and for which functionalities workarounds are acceptable.
• Formulate design rules, principles, and guidelines to guide the development of the technical solutions.
• Support the Run organization in the incident and problem resolution when technical expertise is required.

What You'll Bring

• Bachelor's or Master's degree in computer science, industrial engineering, automation engineering, or a related field.
• Extensive experience in solution architecture and design in a manufacturing or industrial environment.
• Good knowledge of ISA95, Lean manufacturing, Kanban, JIT, MTO, MTS, Job, batch, and mass production methods.
• Extensive knowledge of designing and integrating MoM solutions
• Thorough knowledge of IT service management concepts (ITIL).
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical challenges.
• Fluent English language, written and spoken
• An estimated 20% travel

About Us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status
or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.