Customer Success Specialist

14 godzin temu

Łódź, Łódź Voivodeship, Polska UPS Pełny etat

Zanim złożysz podanie o pracę, wybierz preferowany język z opcji dostępnych w prawym górnym rogu tej strony.

Sprawdź swoją kolejną możliwość w organizacji z listy Fortune Global 500. Wyobraź sobie innowacyjne możliwości, poznaj naszą satysfakcjonującą kulturę i pracuj z utalentowanymi zespołami, które pomagają Ci stawać się lepszą wersją siebie każdego dnia. Wiemy, czego potrzeba, aby wprowadzić UPS w przyszłość – ludzi z wyjątkowym połączeniem umiejętności i pasji. Jeśli masz odpowiednie cechy i motywację, aby kierować sobą lub zespołami, istnieją stanowiska, dzięki którym rozwiniesz swoje umiejętności i wzniesiesz się na wyższy poziom.

Opis stanowiska:

This role supports the US Sales organization through a proactive, and cross-functional approach to customer onboarding and retention. As part of the Success Enablement Team, the Specialist plays a critical role in driving faster customer acquisition, enhancing onboarding experiences, and supporting long-term retention efforts.

Key responsibilities:

  • Works closely with US based Customer Success Team, including Implementation Supervisors/Specialists and Success Enablement Supervisors to support new business wins and reduce churn
  • Works on technology solution setups (e.g., ex. CampusShip, WorldShip, Quantum View Manage, My Choice for Business, Billing Center, etc.)
  • Completes tasks within given SLAs accurately and efficiently
  • Documents activities in various UPS systems
  • Communicates task progress to appropriate parties for status visibility

Qualifications:

  • Proven experience working in environments with a strong emphasis on efficiency, organization, and task management (UPS experience preferred)
  • Fluent in English with excellent verbal and written communication skills
  • Knowledge of shipping and, logistics solutions , and a solution-oriented mindset
  • Highly organized, detail-oriented, and able to manage multiple tasks in a project-driven environment
  • Quick learner with strong follow-through and problem-solving skills
  • Strong collaboration skills and ability to work effectively with internal partners across functions

  • Experience using customer success platforms (e.g., Salesforce) and making data-driven decisions

  • Available to work during US business hours (2 PM – 10 PM CET)

  • At least 6 months employment track at current position in UPS (for internal candidates only)

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link:

Typ pracownika etatowego:

Stały

UPS dokłada wszelkich starań, aby zapewnić miejsce pracy wolne od dyskryminacji, nękania i działań odwetowych.

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