ServiceNow: Technical Lead

6 dni temu

Kraków, Polska HAYS Pełny etat
ServiceNow: Technical Lead
Kraków
NR REF.: 1189796

As a ServiceNow: Technical Lead, you will join Federal Express Corporation (FedEx Express) - the world39s largest express transportation company. FedEx Express39 global transportation network ensures fast, reliable delivery of documents, packages, and shipments around the world.
 Key Tasks & Responsibilities:
  • Understanding client needs: Analyse business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.
  • Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.
  • Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
  • Estimating & quoting: Prepare proposals with detailed resource estimates and implementation timelines.
  • Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
  • Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.
  • Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.
  • Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.
  • Knowledge transfer: Train end-users and support teams on new ServiceNow development.
  • Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
  • Change management: Facilitate smooth adoption of the new system and address stakeholder concerns.
  • Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends.

Qualifications & Competencies (education, skills, experience):
  • Degree educated or with relevant experience, you will have a broad range of knowledge of the ServiceNow Product set and a minimum 5 years’ experience in a ServiceNow Solution Architect role within a similar size organisation
  • ServiceNow certified Technical Architect (CTA) 
  • ServiceNow Expert or Professional Application Developer
  • JavaScript developer within a ServiceNow environment 
  • You will have exposure to at least 3 of the following ServiceNow products: HR Service Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security Operations, App Engine Studio, Automation Hub, IT Operations management
  • Understanding and experience of working in a SAFe Agile environment
  • Strong understanding of the ServiceNow platform and its functionalities
  • Project management and problem-solving expertise
  • Business acumen and ability to translate business needs into technical solutions
  • Adaptability and willingness to learn new technologies
  • Excellent communication and presentation skills
  • Good oral and written command of English

What do We offer:
  • Employment contract
  • Great working atmosphere
  • An extensive benefit package (private medical care, life insurance, sport cards, meal vouchers)
  • Opportunities supported by organization for personal and professional development
  • Occasional gift cards
  • Tuition Assistance
  • Employee Assistance Program

Please send your CV in English.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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