grant service

Service Desk Operations & Performance Management - Lead the day-to-day operations of a follow-the-sun Service Desk supporting end users across multiple time zones - Monitor, analyze, and report on service performance metrics including ticket resolution times, SLA/OLA adherence, backlog, first-contact resolution, and customer satisfaction - Identify trends,...

Service Desk Operations & Performance ManagementLead the day-to-day operations of a follow-the-sun Service Desk supporting end users across multiple time zonesMonitor, analyze, and report on service performance metrics including ticket resolution times, SLA/OLA adherence, backlog, first-contact resolution, and customer satisfactionIdentify trends, root...

We are seeking an IT Service Desk Agent (L1) to join our global IT support organization. This role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions.You will act as the first point of contact for IT-related incidents and service requests, ensuring timely...

What we offer:Hybrid working model (2 days in the office and 3 days working remotely)Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platformOpportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals from around...

Teacher Assistant I - Grant Funded Reports to: Assigned Classroom Teacher Pay Grade: 601 Duty Days: 183 Salary Range: $22,326 - $26,894 Duty Days: 185 Salary Range: $22,570 - $27,188 ELEVATE and ACE Campus Duty Days: 212 Salary Range: $25,864 - $31,155 FLSA Status: Non-Exempt This is a grant-funded position and is contingent on availability of funds. This...

What we offer: - Hybrid working model (2 days in the office and 3 days working remotely) - Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platform - Opportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals...

The Engineer for Email Security runs the daily operation of the email protection platforms. The role works the quarantine and user-reported phishing queues, applies approved policy and block changes, and keeps mail flow and authentication records accurate. It is the natural entry point into the email security team for an engineer with messaging or service...

FWAS Program Coordinator Pool – Site Supervisor ACE 21CCLC Department: PAYROLLPay Grade: 301Duty Days: 219Salary Range: $47,028 – 56,660 Position Purpose Responsible for daily operations at the assigned FWAS program site. Designs and oversees delivery of experiential and Social‑Emotional Learning (SEL) based programs for FWAS program participants at...

What we offer:Hybrid working model (2 days in the office and 3 days working remotely)Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platformOpportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals from around...

Hands-on experience with:Windows OS and Apple macOSMicrosoft 365 applicationsActive Directory (basic user administration)ITSM tools (e.g. ServiceNow, Remedy, Jira Service Management, or similar)Apple IOS and Android device troubleshootingNetworking concepts (VPN, DNS, LAN/WAN)Endpoint security fundamentalsRequired QualificationsVery good English...

Required Qualifications:5-10 years of experience in enterprise IT support, including 3+ years in a management capacityProven experience managing global or multi-region Service Desk operationsStrong knowledge of ITSM frameworks and best practices (ITIL preferred)Hands-on experience with enterprise ITSM platforms such as ServiceNowExperience supporting...

Grant Thornton is seeking a Service Desk Manager to join our global IT support organization. The Service Desk Manager is responsible for leading and continuously improving a 24x7, 365 Service Desk operation supporting a diverse, global employee population. The candidate will oversee a team of 10-15 Service Desk agents supporting users across multiple regions...

What we offer:Hybrid working model (2 days in the office and 3 days working remotely)Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platformOpportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals from around...

Proven experience in a Service Desk, Desktop / End User Support role with at least 3–5 years.Hands-on experience using ServiceNow ITSMStrong understanding of ITIL processes (Incident, Request, Knowledge, Problem, and Change Management).Ability to work flexible shifts, including early mornings and late evenings, to support global users.Demonstrated ability...

Grant Thornton International is seeking a Service Desk Manager to lead a 24x7 global Service Desk and drive continuous improvement across regions. The role balances people leadership, operational rigor, and customer experience in a high-volume support environment.You will partner with IT leadership, security, and business stakeholders to deliver reliable,...

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

OverviewSenior Service Desk Analyst (Spanish language)Requirements2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issuesMust be articulate and clearly communicate in SpanishKnowledge on ITSM processes like Incident, problem, request and knowledge managementMust be able to work independently as...

OverviewSenior Service Desk Analyst (French language)Recruitment process for this position and onboarding trainings are conducted online.ResponsibilitiesManage service incidents/requests from report to resolution for software, hardware, and mobile device issues.Provide support and services to users, seeking to resolve as many calls as possible, receive,...

OverviewSenior Service Desk Analyst (French language)Recruitment process for this position and onboarding trainings are conducted online.What do you need to start?2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issuesMust be articulate and clearly communicate in the requested language-...

Required QualificationsThree or more years in information technology, including at least one year working directly with endpoint security or systems management tooling.Practical administration experience with an endpoint detection and response or anti-malware console, and with an enterprise software deployment tool such as Intune or SCCM.Sound knowledge of...