Praca telus – Krakow

The Lead eCommerce Quality Analyst (Team Lead) serves as the primary operational anchor, client point of contact, and floor leader for assigned project teams. The Team Lead is responsible for daily task allocation, queue management, SLA/SLO enforcement, client account health, ticket backlog resolution, operational performance reporting (WBR/MBR), capacity...

The eCommerce Quality Analyst Trainer designs, delivers, and maintains training frameworks, onboarding programs, and centralized knowledge repositories across all operational quality and AI evaluation tracks. Operating within a dual-consensus model alongside operational leadership and technical co-trainers, the Trainer balances process logic with technical...

RESPONSIBILITIES • Conduct extensive reviews a wide variety of online retailers and collect a range of detailed data for assigned projects • Conduct deep-dive analysis on policy violations to identify trends and opportunities to improve reviews • Responsible for completing website audits and data collection in a timely manner with error free...

The team at TELUS Digital is seeking a Hebrew-speaking Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content. The role will involve working closely with a Quality team to assess video content as well as the performance of a large multi-lingual community and...