Customer Technical Support Representative with Italian

4 tygodni temu

Gdańsk, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat
Qualifications
  • Excellent verbal and written English & Italian (min B2).
  • 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.
  • Experience in multiple communication channel queue environments both phone and email support.
  • Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.
  • Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.
  • Experience analysing data, trends, and client information to identify product or service enhancement opportunities.
  • Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.
  • Ability to multitask using different media programs.

Working hours: 2 shifts within 07:00 AM – 07:00 PM



What we do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant

 

Role summary

As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.

 

Core Responsibilities
  • Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.
  • Restore loyalty with members & employees through multi-channel communications.
  • Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.
  • Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
  • Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.
  • Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.

  • Customer Technical Support Representative with Italian

    4 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    QualificationsExcellent verbal and written English & Italian (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer...

  • Customer Technical Support with Italian

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support Representative with Dutch

    3 tygodni temu

    Gdańsk, Polska Cognizant Technology Solutions Pełny etat

    Description: Job Location: Gdansk Working hours: 2 shifts between 07:00 AM – 07:00 PM   What we do:At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to...

  • Customer Technical Support with German

    4 tygodni temu

    Gdańsk, Polska Cognizant Technology Solutions Pełny etat

    Description: Job Location: GdanskWorking hours: 2 shifts within 07:00 AM – 07:00 PM What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various...

  • Customer Technical Support with Portuguese

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with French

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with Spanish

    4 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with German

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support Representative with French

    2 tygodni temu

    Gdańsk, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Accountabilities: Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. Restore loyalty with members & employees through multi-channel communications. Effectively recognize problems and limit damage to trust by performing...

  • Customer Technical Support Representative with German

    4 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Core Responsibilities Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing...

  • Customer Technical Support Representative with Dutch

    3 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your ResponsibilitiesPrimary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement, Restore loyalty with members & employees through multi-channel communications,Effectively recognize problems and limit damage to trust by performing...

  • Customer Technical Support Representative with French

    2 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Accountabilities:Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant...

  • Spare Parts Technical Support Engineer

    6 dni temu

    Gdańsk, Polska Hiab Pełny etat

    About us As pioneers and global leader,  Hiab  is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Together, we keep everyday life moving to build a better tomorrow We...

  • Technical Support Specialist with Finnish language

    4 tygodni temu

    Gdańsk, Polska Nordea Bank Pełny etat

    Job ID: 22160  We are looking for passionate and customer-centric Technical Support Specialists to strengthen the CM Technical Customer Support team. This is an opportunity for you to work with dedicated and skilled people in Cash Management and work closely with the largest corporate customers in Nordea, making their experience of Nordea and our...

  • Maps Customer Support with Japanese

    2 tygodni temu

    Gdańsk, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Skills & Experience Excellent written and spoken communication skills – English & Japanese (preferably C1), Experience in customer service / technical support, or other problem-solving experience, Researching skills and comfortability with using a variety of online sources in various languages including map applications, Ability to validate the...

  • Maps Customer Support with Japanese

    2 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Skills & ExperienceExcellent written and spoken communication skills – English & Japanese (preferably C1),Experience in customer service / technical support, or other problem-solving experience,Researching skills and comfortability with using a variety of online sources in various languages including map applications,Ability to validate the information by...

  • Gen AI Analyst with Italian or French

    4 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Skills & ExperienceExcellent English and Italian OR French on B1/B2 level;1-3 years of experience in an app UI/UX designing/Gen AI based use case identification;Familiarity in solutioning, and creating customer journeys based on Gen AI use cases;Knowledge of script writing for videos/sizzle reels/training low code LLMs;Expertise in creating customized pitch...

  • Pitch Analyst with Italian

    4 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Poland Sp z o o Pełny etat

    Your responsibilities:Working closely with sales to identify solution areas and creating sales pitch decks;Understanding the client brief, and generating insightful presentations through industry research and analysis;Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;Creating pitch decks, with strong sales...

  • Senior Customer Quality Engineer

    1 miesiąc temu

    Gdańsk, Polska kdrhumanresourcesconsulting Pełny etat

    What you’ll do:Daily communication with the customer, including PPAP preparation, processing, analysis and resolving customer warranty complaints in order to help the team achieving quality goals and increasing customer satisfaction.Perform technical and commercial evaluation of the customer complaint reports in compliance with the specified...

  • People Services Representative

    4 tygodni temu

    Gdańsk, Polska Dynatrace Pełny etat

    Job DescriptionAs People Services Representative in our incipient People & Culture Global HR Shared Center based in Gdansk, you will play a crucial role in providing exceptional HR support to our employees and setting the foundation to grow our Global team. Additionally, working at Dynatrace, you will be part of our dynamic and innovative cloud solutions...