Maps Customer Support with Japanese

2 tygodni temu


Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat
Skills & Experience
  • Excellent written and spoken communication skills – English & Japanese (preferably C1),
  • Experience in customer service / technical support, or other problem-solving experience,
  • Researching skills and comfortability with using a variety of online sources in various languages including map applications,
  • Ability to validate the information by calling the end-users as & when needed,
  • MAC OS X experience preferred.

What we do



As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.

Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant


About the role

Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.

Your responsibilities
  • Working on 70-90 tickets each day to handle issues related to data and information of maps application,
  • Reminding end-users of the issues and follow-up queries the team might have to resolve,
  • Following up via email to the end-users if they are non-responsive,
  • Outbound calls to follow up on the open issues,
  • Ensuring a high standard of quality on emails sent to end-users.


  • Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...


  • Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...


  • Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...


  • Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...


  • Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...


  • Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    QualificationsExcellent verbal and written English & Italian (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer...


  • Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Core Responsibilities Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing...


  • Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Your ResponsibilitiesPrimary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement, Restore loyalty with members & employees through multi-channel communications,Effectively recognize problems and limit damage to trust by performing...


  • Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Accountabilities:Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.Restore loyalty with members & employees through multi-channel communications.Effectively recognize problems and limit damage to trust by performing relevant...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Who are you?To be successful in this role you are characterized by:An entrepreneurial mindset that is attracted to join a brand new teamStrong communication and service skillsFluency in English and Finnish (required)Thriving in a support center with high activityHigh commitment to deliver and work to improve existing serviceA customer-centric &...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Who are you?Very good command of the Swedish language (min. B2) At least a bachelor's degreeAbility to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,Willingness to support farmers with they inquiriesAttention to detail, self-motivation and great organizational skillsExcellent communication skillsAn ability to adapt to...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Who are you?Very good command of the Danish language (min. B2) At least a bachelor's degreeAbility to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,Willingness to support farmers with they inquiriesAttention to detail, self-motivation and great organizational skillsExcellent communication skillsAn ability to adapt to...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Who are you?Very good command of the German language (min. B2) At least a bachelor's degreeAbility to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,Willingness to support farmers with they inquiriesAttention to detail, self-motivation and great organizational skillsExcellent communication skillsAn ability to adapt to...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence. Who are you?Very good command of the English language (min. B2) At least a bachelor's degreeAbility to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,Willingness to support farmers with they...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Who are you?To be successful in this role you are characterized by:An entrepreneurial mindset that is attracted to join a brand new teamStrong communication and service skillsDanish (need), English (need) An ability and will to work with colleagues in a ONE team spiritThriving in a support centre with high activityDetail orientation &...


  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Who are you?To be successful in this role you are characterized by:An entrepreneurial mindset that is attracted to join a brand new teamStrong communication and service skillsFluency in English – written and verbalAn ability and will to work with colleagues in a ONE team spiritThriving in a support center with high activityDetail orientation &...

  • Customer Demand Planner

    2 tygodni temu


    Gdańsk, Pomerania, Polska Arrow Electronics Pełny etat

    Position:Customer Demand PlannerJob Description:The Customer Demand Planner will work within a team of planners, as part of a Supply Chain Operations department, across the EMEA region, owning the end-to-end process of the partner inbound forecast element for a variety of high-profile customers.The Customer Demand Planner is responsible for all forecasting...


  • Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Skills & ExperienceExcellent English and German on B1/B2 level;1-3 years of experience in an app UI/UX designing/Gen AI based use case identification;Familiarity in solutioning, and creating customer journeys based on Gen AI use cases;Knowledge of script writing for videos/sizzle reels/training low code LLMs;Expertise in creating customized pitch decks &...


  • Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Skills & ExperienceExcellent English and Italian OR French on B1/B2 level;1-3 years of experience in an app UI/UX designing/Gen AI based use case identification;Familiarity in solutioning, and creating customer journeys based on Gen AI use cases;Knowledge of script writing for videos/sizzle reels/training low code LLMs;Expertise in creating customized pitch...

  • Pitch Analyst with French

    3 tygodni temu


    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Poland Sp z o o Pełny etat

    Your profile:Command of English & French on at least C1 level;Excellent presentation skills and ability to present with a great level of confidence;Cloud platform understanding- its purpose and the general understanding of cloud tools;Prior experience in pre-sales/sales enablement or marketing/ digital marketing preferably in the IT sector;G-Suit and...