Members Support Agent with English

2 tygodni temu


Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat
Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.

Who are you?
  • Very good command of the English language (min. B2)
  • At least a bachelor's degree
  • Ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
  • Willingness to support farmers with they inquiries
  • Attention to detail, self-motivation and great organizational skills
  • Excellent communication skills
  • An ability to adapt to different styles to suit different audience
  • An ability to identify process improvements
  • Experience in dealing with documentation will be a plus
  • Experience in the customer service field would be a huge advantage
  • Experience within the Salesforce environment will be an additional advantage
Specifically, you will:
  • Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support
  • Maintain master data
  • Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams
  • Verify documentation based on established guidelines and standards
  • Support the administration of quality assurance programs related to sustainable farming practices
  • Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment
  • Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily
  • Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services


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