Members Support Agent with English
2 tygodni temu
Who are you?
- Very good command of the English language (min. B2)
- At least a bachelor's degree
- Ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
- Willingness to support farmers with they inquiries
- Attention to detail, self-motivation and great organizational skills
- Excellent communication skills
- An ability to adapt to different styles to suit different audience
- An ability to identify process improvements
- Experience in dealing with documentation will be a plus
- Experience in the customer service field would be a huge advantage
- Experience within the Salesforce environment will be an additional advantage
- Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support
- Maintain master data
- Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams
- Verify documentation based on established guidelines and standards
- Support the administration of quality assurance programs related to sustainable farming practices
- Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment
- Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily
- Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services
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