HR Operations Analyst

2 miesięcy temu

Warsaw, Polska Iron Mountain Polska Sp Zoo Pełny etat

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: HR Operations Analyst

Role type: Fixed term contract until 30 November 2025

Global Human Resources

Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance, and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun) work environment. We’re dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe. 

Job summary

The primary goal of the HR Operations Analyst role is to support and maintain the day-to-day relationship with the Regional Service Delivery Hub and make sure that all the processes, procedures and documentation are in place and up to date. It is also a first point of contact for escalations related to HR service delivery and supports various continuous improvement processes. 

Your role in our mission: 

  • Develop and maintain a strong relationship with Regional Service Delivery Hub, Centers of Excellence (CoE), interacting with them on a daily basis.

  • Provides process expertise to aid in the resolution of escalated (Tier 3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE or other stakeholders as needed to get resolution.

  • Works with Regional Service Delivery Hub team and CoEs to obtain and vet process and technology change requests related to functional area; works with CoEs  and suppliers to test and sign off on Workday configuration changes.

  • Coordinates with the CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains  process documentation related to functional area

  • Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications 

  • Works closely with Regional Service Delivery Hub Teams to understand the "voice of the customer" and explore continuous improvement opportunities.

  • Manages continuous improvement efforts between Regional Service Delivery Hub, CoEs and technology suppliers, adhering to internal and supplier change control and demand management processes; may act as a junior project manager on these efforts, as needed.

  • Other operational activities as required. 

Valued skills and experience:

  • Ideally 3-5 years experience in HR, with working knowledge of a wide range of HR practices

  • Ideally 1-2 years experience in project and process management, preferably within a shared services environment.

  • Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.

  • Ability to train others on technical and process-based knowledge in a simple and easy-to-understand manner

  • Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups

  • Ability to work effectively in high-pressure situations that require sound decision making 

  • High degree of comfort with change, with the skill to easily shift priorities to meet business needs

  • Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

Discover what awaits you

  • Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

  • Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

  • Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

  • Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

  • Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

  • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

  • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

  • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

  • Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.


 

#LI-remote

Category: Human Resources

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